Booking.com reviews

I was working for more than 3 years at the Sloterdijk office. Do not apply... the more I grew in the company the more I regret it... site leader and CSM are corrupt. They allow fraud from agents as long as the numbers make them look good. They will cover each other even when they know they are not doing things right and will ask anyone that does try to change that leave. They have 2 awful senior Team leaders, the senior team is sick or leaving cause of the poor management and CSMs or site leader do nothing. Site leader ask for permanent contract for friends even though this people have work avoidance and cheat the system. If you do not think like they do, you are not worth their time. They do not want new ideas, they want sheep...I made a mistake and went to ethics ambassador and HR within the office.. noone listen to me, I should have gone to HQ to get something done.. my bad really... I got one CS manager putting me against the wall and asking me to kiss him, no one cared, i flagged work avoidance and people not doing their job.. they do not care, and started saying I was not communicating properly (I have checked with several other people, and they saw me and disagreed wwith the managers as my communication was on point, professional and so on). I am happy all this happened as I am in another company with a much higher position and they love my style and accept my ideas... they are not afraid of different points of view as the people in ASD is. Senior management do not comply with values from Booking, they do not care.. they tell you the opposite of what the videos from compliance from HQ say... ethics, zero, willigness to work, zero... This is anhonest advise, please if you value yourself and want to feel valued and do your best work, do not come here... Booking.com is great but this office really makes it look bad, very very very bad.

-Absolutely No Work–life balance. -A business based in new arrivals: staff usually leaves after 7-9 months, as soon as they manage to find another job. -You are promised a career, but you find yourself in a meaningless job. and not a good one. -Impossible to get holidays in high season (if you are applying for the Spanish-Portuguese line, think about Latin America and Europe's high season) -If you have experience in the accommodation industry, you will feel bored and extremely useless. since the position requires: 5% knowledge regarding reservations and technical application, 95% just to absorbe and try to reason with unreasonable customers. (customers = guests and properties) -The so-called "B.home" or as we call them "overbooking.com"; will be the cause of 90% of your cases. B.home is a program to include private properties to compete with airbnb. the issue, is that b.com system, is made for hotels with a channel manager and a reservation department. since on b.com once the reservation was made is confirmed automatically, instead on airbnb the property get a reservation request that they can accept or deny. this simple confirmation process avoid lots of issues. but probably B.com is ok with that, since thanks to this, b.com gets a double commission, from the overbooked property and from the alternative reservation to relocate the guest. -Everything is about numbers, how many contacts per hr, customer satisfaction, the time you need to finalize your case..... You will be monitored and evaluated on a daily basis on calls, emails and procedures. So get ready to feel like a lab rat. -8hrs shift feels like forever: you have to check the clock every 5 mins. You have to follow a daily schedule that will change within the day, which unfortunately you cannot modify or adapt to your needs. If you don't follow the schedule your numbers will be affected. so remember to check your schedule every 5-10-15 mins to set the correct status manually. since apparently your status is the only thing that cannot be updated or synchronized automatically. What is the issue with this? that an 8 hr shift feels like 16 since you have to constantly check your clock. If after reading this, you're still accepting the position, please at least choose the morning shift. The morning shift is by far easier: better work-life balance, easier cases, less angry guests, more picklist, more calls from hotels and the time go faster. 1)Booking.com is not the worst company to work for. as soon as its not on CS. 2) This is not only my experience, but are frequently shared topics within the Customer service department (either CSE, CSG, CSP or TLs). i've known people in other positions outside CS and they confirm that it is quite the oposite. absolutelly nothing to do with the CS department.