Booking.com reviews

4.0

80% would recommend to a friend

(7,599 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,599 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Apr 1, 2016
Recommend
CEO approval
Business Outlook

Pros

It's quite a lot of stuff, I'll have to list them: international fun people, perks in the form of parties and drinks, flat hierarchy, challenging fast-paced environment with opportunities to grow and learn, freedom to take on projects and responsibilities. I have also always genuinely admired the athmosphere in which speaking up is encouraged a lot. I felt to be part of something really big, while keeping the startup vibe. The culture totally sucks you in, in a good way, very energetic. Had a lot of fun, learned a lot, and the experience was totally worth it.

Cons

Managers. Due to huge growth the company started hiring and promoting the wrong people. Low and middle managers are underqualified and are not just overstretched but they simply don't even necessarily understand what's expected of them. You can actually witness people fleeing away from teams with incompetent team leads who would either cause significant impairment in the fuctioning of the team or weren't able to solve any of the existing problems. Speaking up to the relevant higher level managers unfortunately does very little, as they are overloaded with too many teams, thus they end up having little or no time to solve actual issues. So you're pretty much stuck. Additionally, some product managers have been losing focus, and instead of trying to help the user, they are making up projects that they 'think' is great - it's very demotivating to work on ideas you don't believe in. Also, they have weird and not transparent ways of dealing with long term mental illnesses and burnouts. Pay is not super generous either.

2.0
Nov 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Some great people work at booking.com. Quarterly bonus is nice is you qualify for it. The workspace is ergonomic. (I'm struggling here to find many pros.)

Cons

Quarterly bonus is based on metrics that keep changing which wouldn't be a problem except no one in the company has figured out a way to measure the metrics your bonus is based on and the whole process is weighted against you. Lots of favoritism from the top down. If you don't play the kiss up game, you don't advance in the company. That is the bottom line. very little opportunity for advancement in Customer Sevice. Company demands flexibility and adherence to their policies but is completely inflexible when considering requests for shift modifications..either temporarily or permanently. Overtime is often mandated during peak seasons. Pay is below standard for the type of job and location. Company has no consideration for work life balance and management acts like you ought to be lucky that you even have a job.

2.0
Sep 30, 2015
Recommend
CEO approval
Business Outlook

Pros

If you have no responsibilities and want to progress B.com is a great place to work. You can travel if you are lucky and get to work in a fast paced multi lingual environment

Cons

I could make a very long list in the 7 years I worked for booking.com in the UK. The CSM level management were never responsible for the failures within the site and when asked to show their management scores and how the Team Leaders felt about their management skills, these were never shown. Failures due to their poor management and interpersonel skills resulted in a lot of bad decisions and minimal support to their staff. Many members of staff go off with stress and depression and are harassed to come back to work and made to feel like they have to justify why they are off. They are then not given support and guidance that they need, but branded and tainted as ones to watch. If you dare to disagree with decisions or procedures, you will not go far and you will be on the list of trouble makers. The comapny has got too big too quick and you are not a person anymore like when they started out. You are just another person in a seat and no discretion is given in any scenario. HR are a mess if you could actually get hold of anyone and when you did they would take forever to get back to you. New systems put in place failed which resulted in Holiday errors and loosing booked days off. Pressure put on agents and TLs is unacceptable and changing the procedures when it suits them when they want to fast track agents.

Viewing 418 - 420 of 7,599 Reviews

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