Booking.com reviews

4.0

80% would recommend to a friend

(7,600 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,600 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Aug 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Restaurant, cafe, events and work-life balance.

Cons

Managers are not prepared and are really biased on promotion/hiring process (even though there's a lot of different rounds for it with different people), you see that what matters for the company is being a good marketeer, getting things done is not important (the company doesn't even have targets in many departments, and when they have it generates friction because is not aligned with the overall strategy). The company is afraid of what they don't understand, they probably have twice the workforce they need for what they deliver (you see a lot of people arriving in the office at 11 and going home at 15 being in a 40 hours full contract, the worse part is that this is the kind of people that is promoted). Vacancies are created without needs analysis, so don't be surprised that they will hire you and won't have anything for you to do during a couple of months. The company works in silos with their own "kings". B.com is not transparent when people leave or is fired and also when they decide to reduce costs (like cutting BAM and other benefits), everything related to this is always communicated like a "Santa Claus" story. Another interesting fact is that booking is structured in order to create place for people, departments appear and disappear if people leave, the structure is not based in what is needed. Also they use not global standards for names of departments and functions, so do not be surprised of going to an interview and do not understand what they are talking about, also a perfect match of your CV with a vacancy can in fact mean that is not a match, because at B.com even this is a mess. Culture and values are just in the paper. Salary wise you will be underpaid when compared to any other company in Amsterdam.

1.0
Aug 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Free Breakfasts, initial training was good!

Cons

Once you're placed in the call center, you are faced with many issues that you were not prepared for and training sessions are canceled on a regular basis. Part of the issue is that the interpretation of the 'terms' change so often that it feels like you really rip off the customer on most phone calls. Managers do not really care and the shifts are awful.

Viewing 439 - 441 of 7,600 Reviews

Glassdoor has 9,149 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.