Booking.com reviews

4.0

80% would recommend to a friend

(7,600 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,600 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Jun 6, 2019

Very mixed bag

Recommend
CEO approval
Business Outlook

Pros

- Location and office - Lunch - Work-life balance - Lots of good people - Potential for impact - What remains of culture from early days

Cons

- Incompetent leadership and management - Lack of direction - Nepotism - Promotion process is higly political - Outdated tech stack - Corporate bullcrap

2.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Good office environment, (mostly) friendly people, opportunity to migrate to EU if you're from overseas.

Cons

Booking has a business model that works, for now, and they follow it to a "t". You either fall in line like a lemming, building alliances with and kissing up to the people "above" you, or you leave. To Booking's credit, they do frequently (copy) and introduce best practices from other tech companies. But when contexts are not exactly the same, nobody knows what to do. Booking doesn't hire for independent thinkers or intelligence, they hire for "loyalty" and people who won't ruffle too many feathers. When someone is a challenging type, they are typically "show ponies" who just state the obvious in overly confident terms and unnecessary decks. The "humble" culture that Booking likes to advertise based on it's data-driven decision making is rather the opposite--I found a certain arrogance in always following data in a bubble without considering long-term consequences or contexts. In all, I saw far too much nepotism, friends-hiring-friends, and stating of the obvious to really consider Booking a serious tech company with a straight face. Their founder made a business model that worked, they optimize the hell out of it and have more money to spend than anyone else. So it works, for now, almost in spite of many of the people it hires rather than because of them. If you're a fresh graduate, it's a great place. You'll do rotation programs, and most likely be given a leadership position within a few years (so long as you brainwash yourself into the lingo). If you are a mid-career hire, you will likely end up reporting to one of those inexperienced former fresh graduates, who have no real-world business skills or experiences outside of Booking, and suffer for it.

2.0
May 3, 2019

Poor

Recommend
CEO approval
Business Outlook

Pros

Good work life balance, pay is okay

Cons

Leadership, strategy, customer focus - too many internal arguments with Booking.com.

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Booking.com Response
7y
Hiya, thanks for your feedback although I am disappointed with what you have to say, especially as you have only been with us a short time. I'd really suggest you speak to an SPO or George our CPO to discuss your concerns, I'd love to understand more so reach out to me if you prefer. Thanks Ryan
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