Booking.com reviews

4.0

79% would recommend to a friend

(7,603 total reviews)
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Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Feb 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Nowadays, only working from home.

Cons

Hard to say, since Booking sold their Customer Service to Majorel. The lack of information is making this process very shady. They will say they care about you, and you are important, and wil show you that giving you a pizza and a muffin. Sad

1.0
Feb 10, 2022

Toxic Management

Recommend
CEO approval
Business Outlook

Pros

- annual trips to Amsterdam - free lunches

Cons

Management (esp in APAC) is toxic. They practice favouritism and only promote people who ‘worship’ them.

3.0
May 19, 2021
Recommend
CEO approval
Business Outlook

Pros

• Interesting topic ... travel, who is not into that? ( at least one person I worked with, but they are at least, an exception ) • It's in Amsterdam, if living in a city that feels like some sanitised version of the Golden Age but with Van Moofs instead of horses is your thing ( it is ) • There are no hard deadlines so if you are used to working in an agency, this may seem low pressure ( it is - but that is a double edge sword, see cons ) • A truly diverse set of colleagues... if you are lucky and/or proactive, you can meet any kind of soul you seek • In normal times, you get a decent lunch with an array of healthy and unhealthy options • Your work can genuinely be seen by millions of people... meaning you can somewhat measure the impact of any changes you make ( this can also be depressing, see cons ) • If you are lucky and land in a good team it can be a really supportive and exciting job, you can organise exciting research sessions, collaborate with enthusiastic and easygoing colleagues, learn from people, share knowledge and be recognised, achieve steps which help our users,

Cons

• A culture that seems very good on the surface in terms apparent care for employees welfare, with assistance programs and strong awareness and encouragement to seek help "from your manager" or the "employee assistance program"... but a working culture that breeds mental health issues: For example... 1. Constant reshuffling of departments/teams/tracks/objectives. 2. Rarely a feeling of completion ... things get buzzed about, implemented badly and then dropped for the next shiny thing. It's like being a spoiled toddler, except less fun. 3. Obsession with 'objectives' ( Company/department/track/design-track/team) you have to ritualistically set each half, and then be held accountable to if you did not meet all of them... so you need to predict ( in a so called agile environment ) exactly what you will be able to do in advanced. 4. An insanely complex and conflicting environment... bewildering amount of information on a daily basis (via internal Facebook and 4 other chat systems), and as UX Designers it can feel you need to keep up with it. You need to be ultra disciplined to not be bogged down by it all. Or just stop caring. 4. A top down culture... but without top down help. Leaders and even leads / managers tell you you need to do... and "it's up to you" how to do it. Think waterfall in an agile mountain stream with loads of dead sheep in it. 5. Showpony culture. They rightly removed one of their values which was 'no show ponies'. Now, you will not be recognized or rewarded or get good feedback from outside your team, unless you do a LOT of promotional work... slides, posts, presentations... you can spend majority of your time doing this. 6. Mind shattering inefficiency... the end does not justify the means on so many things. Things that in other companies take a few weeks can literally take years at Booking because .... tech stack / politics / 'prove it with data before you've implemented' / 'small steps' can equal: build it badly and wonder why it failed' / Chaotic tech stack and insane team and depts organising etc. • You can certainly end up on a great team ( on the other hand you can end up on a team where everyone is burning out and/or leaving and/or coasting and you feel powerless to change anything. Having a good PM changes everything. Opposite is also true, and the standard varies. Whereas designers tend to be good/really good/really technical/unicorn. • A dizzying amount of meetings. Fine if you are a PM or TL, but if you produce deliverable work as well, this is truly testing.

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