Booking.com reviews

While the company claims to be data driven, the culture is more consensus and relationship based rather than metrics and performance driven. Data is still always part of the conversation, but it isn’t used intelligently - at least not very often. There is a strict hierarchy with those in HQ above all the rest in power and authority - although usually not in intelligence. If you work with HQ, you will have to spend a lot of time sucking up to your peers and superiors in Amsterdam. While the company preaches diversity, this exists mostly at the lower levels. At the end of the day its a Dutch company and that cultural identity supersedes everything else - even performance and common sense.

- Bonus Structure almost impossible to reach - Lots of opportunity to progress if your face fits. - In the contact centre it seems like managers directly look for ways to bring staff down instead of celebrating and encouraging them - Constant denial of all of the above by the invisible leadership team