Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 630 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 527 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 352 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,603 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jan 26, 2020

Exciting company to work for but too many egos

Product manager

Recommend

CEO approval

Business Outlook

Pros

Exciting company with growth, ambition and drive Some fantastic colleagues Great benefits Lots going on Exciting new CEO

Cons

The Chief Product Officer seems to thrive on de-motivational techniques to the extent that people begin not to care what they do as "nothing is good enough" Certain senior managers have egos the size of planets and are quite self indulgent

1.0

Oct 18, 2019

The job offer you're going to regret accepting

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

I would say "the colleagues", but that's not always true and even when it is, it's definitely not thanks to the company

Cons

You would think that being hired in such a prestigious company, if you do an excellent job, completely surpass every single target set for your role and assist your peers with their targets, you will have a chance to grow within the company and to be promoted in positions you're highly qualified for. Think again: good looking, good at networking but yet mediocre at their work colleagues will be promoted over you every single time. Before you'll know, you will be stuck in a role and with a company that is full of empty words about inclusive work environment and growth opportunities. When you're going to be on the brink of burnout, the pressure will start. In some companies you're just a number, and I can live with that, if great numbers are given the chance to progress their career. In this company you won't be even that.

1.0

Oct 6, 2019

Stay away

Executive agent

Recommend

CEO approval

Business Outlook

Pros

The office is nice. That’s about it.

Cons

Everything stay away. Management is horrible, high school environment, constant changes taking benefits and salary away for newer employees. Huge turn around people constantly quitting or getting fired.

Viewing 511 - 513 of 7,603 Reviews

Jobs at Booking.com

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