When I first arrived at Booking.com it was a really up and coming job in the Orlando area. The pay was really great for the work you did and the metrics where very attainable. It was a fun atmosphere and there was a family kind of vibe that you got at work. In the last year this changed drastically but it seemed to be only the US offices. The disregard for the CSP department is honestly disheartening. Due to the fact that we are not unionized we do the busy work of 5 departments and growing. We have to deal with upper management mistakes and then have it adversely affect our satisfaction score while still being held responsible. Meanwhile whoever's mistake it was gets to say "my bad", this is not an exaggeration this actually occurred. They do an awful job of keeping up with competitors as far as platform options and I am not quite sure who their programmers and developers are but they do an awful job. The site will have a major crash once a month and its riddled with bugs they are slow to fix or just never do. You are informed in the beginning that there are quite alot of changes. This is true and to be expected but this also does not just mean changes to procedures. You will have a new Team Lead, a new desk, a new seating area every three months. The most impactful of these is the Team Lead aspect as this is the person to help you with your metrics and development to grow in the company. One day you will have a great team lead that wants to help your grow and the next you have some new guy that is just stressing over metrics. The comments about favoritism in promotions is very true but with the number of people honestly growing in the company as they promise you is not a possibility. Lastly, upper managements (CSM's) expectations are contradictory and expectations are unreasonable.
