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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.0

      79% would recommend to a friend

      (7,605 total reviews)
      avatar

      Glenn Fogel

      69% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Feb 20, 2017

      Vile Workplace Bullying and Poor IT Security

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There was good pay which I earned from the sales bonuses at a time when jobs were hard to get. The good pay is the main reason why I continued working for a company where so much bullying occurred.

      Cons

      While I worked at this company, I experienced some of the worst workplace bullying ever meted out on a human being. I was unjustifiably bullied by some of the members of management at this company. There is an major incident of workplace bullying which happened to me at this company which still seriously negatively affects my life today. I was also a victim of some very poor IT security at this company which is connected to this incident of workplace bullying. Because of the bullying which I experienced at this company, I have mental health problems. I have been taking doctor prescribed medication and I have been to counselling because of the bullying. I am a passionate advocate for the prevention of workplace bullying because I was bullied at this company. While I was at this company, there was a time when I was told of by a manager for speaking out about the bullying. Workplace bullying has hurt so many people. It's not fair that I still have to suffer for crimes which were committed by other people that I worked with at this company. If you want to know more details about the devastatingly poor IT security and the bullying which happened to me at this company, I would advise you pay attention to the press in the coming months. The bullying which I experienced at this company is so heinous that I am anticipating that there will be a lot of TV, newspaper, radio and social media coverage in the months to come. I would not be surprised if the authorities from various agencies were to investigate the poor IT security and intense workplace bullying which was experienced at this company. As a surviving victim of workplace bullying, I have taken it upon myself to make people aware about the seriousness of the long term problems which workplace bullying causes. Workplace bullying is something that needs to be dealt with effectively. Sweeping it under the rug is not the right solution. I recently wrote to this company in regards to the bullying and poor IT security which affected me and I am still waiting for a reply.

      avatar
      Booking.com Response
      9y
      Thank you for your post. As you are aware, the alleged incidents that you describe allegedly happened more than 3 years ago. There were no grievances raised at the time and following these alleged incidents, sometime later, you reapplied for a job with Rentalcars.com. Contrary to what you say in your post you and your legal representative did receive a full reply to your concerns from us before Christmas and our position has not changed. As this is currently subject to a legal process I can not comment anymore on your specific circumstances, however, I can say the following. I agree with you, Bullying in the Workplace is never ok and we do not tolerate any incidents of bullying that come to our attention. As well as the normal support provided by the People Team and relevant processes and procedures such as the grievance procedure, we also have the Priceline Group colleague hotline for colleagues who wish to raise any concerns of any nature at Group level and a fully funded Employee Assistance Programme for colleagues to receive support on a wide range of professional and personal matters.
      1.0
      Feb 3, 2017

      Worst Experience Ever!

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      easy money. you are monthly paid to literally copy and paste templates and be polite to guests on the phone. no actual skills are required in order to succeed. colleagues are usually friendly and nice people

      Cons

      everything! the work environment brings just stress into your life. you are considered as little more than a slave. if the Team Leader does not like you you will be treated badly. do not work too hard as they do not like outstanding people. promotions are not based on meritocracy. if you want to have easy life or be promoted you need to do the least i terms of actual work but make sure to be nice to your team leader very well as that is the person you depend on. . the actual management will not give any importance to your complaint and will always stand on their side. Unfortunately team leaders do not really care about agents as their only goal is to be promoted themselves so if you are too good they will cut you off.. and if they do not like you as well. . they are basically allowed to do whatever they want as you do not count anything for he company. they usually hire over qualified people for the job and those are the first to leave as they are not treated with any respect. rules are not clear but if you dare say anything or ask the wrong question you'l get fired. for real! they usually do not even give much feedback. their favourite sentence is "you do not fit the company" .. and if you don't.. well, that means you have a brain :-)

      1.0
      Oct 16, 2016

      Accomodation Service Executive

      Accommodation service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free fruit, hot drinks and most of the people. Chatting to interesting people everyday.

      Cons

      Dodgy food (food poisoning) Don't go off sick ever, ever. If you are late for whatever reason you get a black mark, even if it is a minute. If you work late and say this to show willing, they just say tough don't work over your time. Don't expect them to follow through on their promise of days off when you have booked them. They have a monthly night out "Freaky Friday" if you don't go they get upset and say you are not a team player. Same with the quarterly team nights out, even if you don't like Chinese food and that is where they are going. Team leaders range from alright to idiots who could not find a hat in a hat shop, the management like to think they are doing a good job and are helpful and nice, in reality they are not, they have no clue, one sat with me as I talked to Hotels and was amazed at what I had to do and how long it took. But no change or flexibility at all. Works council as much use as a fart in a spacesuit. They have no idea what they are doing. Only chance to be promoted is if your face fits and you join the "blue" cult.

      Viewing 547 - 549 of 7,605 Reviews
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