Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)
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Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 18, 2016
Recommend
CEO approval
Business Outlook

Pros

If you work for the customer service like I did, you can enjoy a great international atmosphere. Company parties, paid team activities..Can be fun to work there for a year or two, when you are young and don't care too much about your career.

Cons

Human resources is appalling: if you have urgent matters you can expect an answer in no less than one week. I had a legitimate request according to Spanish law that I address to hr and my manager: they came back to me after weeks claiming that they had consulted the lawyers in Amsterdam and they considered my request invalid without any explanation regarding the reasons, because obviously they did't have a clue. If you have greater issues (e.g. Maternity leave, mistakes in your pay slip) you are basically left alone or told that 'it can wait' or 'it is not important'. The three Customer Service Managers who run the Barcelona office are frankly incompetent, making difficult to understand what qualities you (don't) need to possess to advance in your career within the company. This also applies to some team leaders who are well known to have the position just because they were friends with other TLs. Every month they make every employee fill in a sheet of examples of how they made their best to bring the company values in their daily work. Given the fact that the management is constantly mocking these values it is difficult for an employee,who is required to show a virtuous attitude at all times, to ignore the hypocrisy of all this. This is also a very iniquitous way to evaluate someone's performance as in most cases it favors those who have a good personal relationship with their manager rather than those who are making a good job.

1.0
May 12, 2016
Recommend
CEO approval
Business Outlook

Pros

if you need a job, it's something to have while you look for something else. choose weekend shifts as you will almost get paid adequately on those days.

Cons

- terrible team leaders and managers who are 80% completely incompetent -> they are unaware of rules and regulations considering basic employee standards questions - completely useless HR and awful recruiters who are not able to do their job properly - awful treatment of customers and properties - business is going downhill due to corporate greed - they claim to be driven by science based data analysis yet their head analysts are not even aware of what a proper Likert scale is

3.0
Mar 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice events and Company Party

Cons

Bad Management, They dont care about people

Viewing 553 - 555 of 7,605 Reviews

Glassdoor has 9,155 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.