Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 528 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 516 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 346 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 476 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Feb 18, 2015

Have been working with the company for almost a year as an Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good name to have on the resume.

Cons

Very low salaries compared to the work we do on a daily basis; No work / life balance for an AM. Our word doesn't count, not enough days off compared to workload and salary it is just taking advantage of people without caring about their well being. Very incompetent management, no transparency and again the salary because it's shocking for a big company like that to have so little care for the employees. All they care about is expending and making more $$$$

4.0

Jan 4, 2015

Great company culture and work-life balance

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Great company culture and work life balance. Love the people I work with and love the job itself. The company offers incredible development training's and travel to other offices worldwide. Encouragement of best practice sharing and open environment. Opportunity for career advancement if you are willing to move.

Cons

compensation and benefits- pay is lower than most online travel companies. They are growing so quickly, they are opening offices all over the world and not trying to retain top talent and people who have been with the company since it started. They do not offer travel perks unless you consider, you have to pay for your perk and then they reimburse you only 100 euro. If you have a family and are not single or willing to travel, advancement will be difficult. They expect 50% travel and regimented scheduling for account managers globally. They roll out procedures without testing them. I used to love this company so much but it has changed since it started in Amsterdam.

2.0

Jan 2, 2015

Bad management but fun international environment.

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

Nice multicultural environment, great parties, headquarters in the centre of Amsterdam. A lot of young people that love their job.

Cons

Poor middle management and micromanaging. There is also a mismatch with the corporate values that is advertised and what is actually being implemented.

Viewing 571 - 573 of 7,605 Reviews

Jobs at Booking.com

Account Manager

San Juan, PR

View job

Product Manager - BDX IAM

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Have been working with the company for almost a year as an Account Manager

Great company culture and work-life balance

Bad management but fun international environment.

Jobs at Booking.com

Booking.com reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Booking.com

Company ratings over time

Booking.com reviews FAQs