Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 528 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 516 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 346 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 476 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Aug 19, 2014

I truly enjoy coming to work every day

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Since I joined - 4 years ago, I have grown in every aspect. From my interactions with others, confidence in myself, experience with data, technology, IT, finance, customer service, people. You name it. Every week I think I already know everything there is to know about our systems, users, data. But every week, I am proven wrong. I work in a team where everyone is hard worker – we all push each other further and further. We have awesome team dynamics - we challenge each other, I can and do speak my mind and share what is on my mind. I am proud of what my team does. And finally, I truly enjoy working for Booking.com. I am passionate about it’s values, it’s culture, about what it stands for and what it does not stand for. I feel strong connection to our product and what we do. I look forward to get up and go to work every day.

Cons

Challenges of working for Booking.com are those of highly dynamic changing environment. You must be flexible and willing to work with the flowing world we face each day - there is no "truth" except for what customers wants. If you put too much value into being right, you will not be happy here. Everyone is wrong, until proven right with data.

3.0

Jul 31, 2014

My own opinion

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A lot of positive aspects and people. sometimes good meals and of course different events.

Cons

Payment and benefits seems to make sense for the company and each year the promise after the survey to provide better salary... at the end its nothing more than just empty messages and benefits which no one has required. Still poor salary and no difference at the end if you are a great agent or just doing your job. The percentage in the bonus is so small that you have not really more in your pocket, even you had much better results as your colleagues. The way of company "We want to satisfy everyone" is wrong in my opinion. A lot of people who doing nothing or bad job because nothing there has any consequence. Quality not important enough due the fast growing of the company. Its impossible to get holidays in the company, seems to be always "high season".

4.0

Feb 22, 2014

Good

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Good parties and great people.

Cons

Boring job. Little chance of promotion, brain washing.

Viewing 574 - 576 of 7,605 Reviews

Jobs at Booking.com

Account Manager

San Juan, PR

View job

Product Manager - BDX IAM

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City