Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)
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Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Feb 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Used to be proud of working for Booking.com

Cons

7 years contribute to the company, contribute to the company’s core value which is exceptional customer service. During the Covid situation, we still believe in the leadership’s promise to build and protect the CS department And the whole CS departments all over the world got replaced by outsourced staff by a simple email and a PRE-RECORDED video.

1.0
Jan 18, 2022

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

They have some unique perks, like a food allowance and free snacks

Cons

Extremely divisive and will fire people for no reason.

1.0
Feb 22, 2021

Toxic, abusive environment

Recommend
CEO approval
Business Outlook

Pros

It used to be amazing! Friendly, smart co-workers who are fun. Was able to have a HUGE impact on the customer experience and business by solving real problems.

Cons

Leadership turnover is insane. In the last few years we’ve had 3 CEOs, 2 CTOs, CPO resigned so now we don’t have one, no CHRO until recently and the previous one was fired, 3 CFOs—the last one we had resigned within her first year... We have a habit of hiring “diverse” employees and then giving them “glass cliff” positions and setting them up for failure. Then they quickly burn out, resign, or get fired. The company scaled way too fast because leadership genuinely has no idea what they’re doing short of exploiting short-term fiscal growth at all costs (including human cost). The point is, the chaos at the highest level of leadership negatively impacts every aspect of working at this company. Not in a good way. The burnout rate is so high it’s deeply concerning. Lived values are not in-line with stated values. It’s heartbreaking to see a workplace that used to be amazing take such a quick turn for the worse.

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Glassdoor has 9,156 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.