Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)
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Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Aug 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Fresh fruit daily Flexible time off (mostly) Prior to 2018, I could have gone on forever...the company was great to work for, and really stuck true to its roots and beliefs. Annual trips to Amsterdam, employee gifts, annual meetings for both financial and as a company. Travel. The ability to meet colleagues worldwide. Inclusive atmosphere. Willing to help employees learn and offer exciting and helpful training both for individual and team growth. Management was honest, and transparent, and seemed to actually care about employees AND the company as a whole.

Cons

In 2018, the company fell victim to its growth and size. They forgot where they came from, they forgot who drove the train and employees suddenly became just numbers, benefits dwindled, employee morale took a turn for the worst, and benefits were being eliminated. If you were lucky enough to work in the finance department you also noticed a lot of cliques. If you were the type to keep your head down and work but not boast about your accomplishments you were not noticed by management or as an overachiever.

1.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Well known brand, draws people in. Some travel discounts.

Cons

Micromanagement, top down unrealistic sales goals (little to do with actual account management in that department these days, more like sales telemarketing). Uncompetitive pay & pto, also they demand hybrid work. HQ wants to track people's every move, dictate how they have to talk to clients, how often and what has to be discussed - there is no trust. Teams locally have little say in what the market needs vs what HQ says they have to sell to partners by any means necessary. If you don't - you will get a low performance review and no bonus pay. Also because they still have an aged location-based model, it's hard to advance unless you're willing to leave your life behind and move.

1.0
Jul 2, 2022

Horrible Company

Recommend
CEO approval
Business Outlook

Pros

The company paid well and gave you the right resources to do your job, opportunities to grow

Cons

The company spouts family values and says you're valued and then sells 12 of the 14 existing call centers to a third party, effectively getting rid of hundreds of agents to be replaced by third-party temp agents that do the job badly. None of the pros are worth it.

Viewing 580 - 582 of 7,605 Reviews

Glassdoor has 9,156 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.