Booking.com reviews

I've been employed at BookingGO for more than one year and a half. Recently dismissed after "lateness". I've been fired by my TM after some instances of lateness has been found on my schedule. 7 "new lateness". Lateness like 1h and 45 mins and other minor lateness. WOW, I must suffer of some kind of amnesia (me and all my colleagues) for being late 1.45h and not realizing it. Or simply it never happened? Eleven months ago, before the "lateness policy" was introduced I had some lateness, that after the introduction of the new policy lead me to a correct it meeting (which is not totally correct IMHO, because if u change a policy u can't apply it retroactively). After that, I hadn't another lateness instance for more than 7 months.. except on one occasion due to the fact that they'd given me the wrong code for the door so I was stuck outside and arrived 1 minute late. But that was THEIR fault! Then recently I had some mental health problems, due to some serious personal issues I wasn't able to overcome. This lead me to have 2 instances of lateness in a short period (but NOT SEVEN as they said!!). I've been able, thanks to emails and calls to prove that 2 of those lateness which had "appeared" as by magic on my Teleopti schedule were bogus, but unfortunately, I had no evidence in the form of emails or calls made for the other 3 - although, I repeat, I don't recognize them. On top of this, I had a lot of issues with my line manager. He acted like a bully, violating my privacy at work (trying to overhear private conversations, even following me around when I asked to have a word in private with another manager etc). When I told him that he had no right to do so, he simply replied "I'm ur boss i do what i want" and continued with his bullying and mobbing! Some people (not just agents) knew and did nothing, which is just a disgrace for a company that likes boast about its "ethical values". What a joke. As you can imagine I felt constantly threatened and unable to defend myself. I wasn't even given monthly 1to1 and a coaching session, like the other agents, this despite me asking for them. Not one in 4 months! And of course I couldn't talk about my mental health issues to that person... imagine that... he was already bullying me enough as it was. In short, I was never supported and actually at times felt that he was setting me up for failure. I kept working showing as always my intention to deliver results. I could go on but this is becoming boring... :) I'll just say this: when I was into a different team (but in the same role) my csat was 4.3. Is it a coincidence that when I was moved to his team my csat plummeted to way less than 3? Don't think so Another example just to prove my point: while that person was on holiday for 3 weeks (during peak season, btw!!) my team was top of the division. As soon as he came back things got worse, stats and team morale: that person is the problem, not the agents! What I can say for myself is that I always tried my best and had excellent results to the point that straight after my probation period I got a secondment into another department.. which I asked not to extend. Now I regret that I turned down that possibility... To think that I would eventually end up with him! Anyway, when he fired me I appealed to the outcome, as it was unfair IMHO, to be fired for inexistent latenesses or because I used to stand up for myself whenever this person was trying to intimidate me. It took 2 weeks to have a meeting and a further 5 weeks to have an outcome. 7 weeks of being not paid, I was ok with it as I knew I had email as proof of his mobbing, tons of ppl willing to speak to say what they saw. I asked the same day I was fired to have access to my emails in order to pull out the ones I needed to defend myself, but I was told that it was not possible and that I would have been provided with access in case I appealed the decision. This did not happen, they never gave me access!! Also, I was told that the appeal meeting would have been with ppl who were not present at the meeting where I was fired and/or people related to me at work. So as you can imagine I was quite confused when I discovered that the appeal meeting was going to be held by the same guy from HR who was present when I was fired and MY SENIOR MANAGER. But the thing goes on: at the meeting, they refused to give me access to my emails, then after 5 weeks of waiting, I was informed that they wouldn't change the outcome for the following reasons: - They had not found any of the emails I was talking about (of course.. the fact that I was denied access to my own inbox is very convenient and just a coincidence, I guess??) - My colleagues did not confirm my "version of the story" I'm not upset, im not angry because the whole process was a joke, I'M UPSET BECAUSE I KNOW THOSE EMAILS EXIST BUT I HAVE NO CHANCE TO DEFEND MYSELF AS I CANNOT ACCESS THEM! I'M UPSET BECAUSE MY COLLEAGUES SUPPORTED ME AND CALLED ME AFTER THEY WERE INTERROGATED AND I KNOW WHAT THEY SAID! Waiting 7 weeks for the outcome lead me to financial problems and depression. Stupidly, I had faith in the company to find those emails and treat me with integrity. Now I've been forced to leave my house and move back in with my parents. I am also seeing a therapist to cope with all the stress that this situation caused to me! I will be back on the 9th of Jan and I will take actions, legal if needed, in order to be sure to have access to those emails and being able to speak to my colleagues in front of other persons recording everything. I won't accept to be fired by a bully who thinks he can play the mafia boss and I won't accept that a company who keeps talking bout mental health then fires an employee who is struggling with it. PS: I do also want to know why, when I was so fed up with this TM that I asked to be moved to the Barcellona contact center, my senior told me that it was not possible at all, for anyone. If this is true, then why other colleagues were granted this "privilege"?? One of them was an agent just like me and made the same request I did in the same period. I was trying to escape from that team and the clutches of a bully without making a fuss. but no, I had to stay and eventually be fired with a poor excuse. What a joke of a company.