Booking.com reviews

I have heard that agents on the night shift secretly bring drugs into the office or get high just before the shift start Some team leaders under investigation for sexual harassment Team leaders and certain senior managers getting too drunk at the freaky fridays and are basically embarrassing themselves in front of their own agents Some senior managers are either socially awkward (totally not fit to do a people management job) or they think they are the captain of the army by terrorising their team leaders. I have overheard team leaders talk in the kitchen on how stressed and unsatisfied they are. Unrealistic targets. I think that team leaders and senior managers should do a full week of "taking customer calls" to finally understand how ridiculous their targets are. Sometimes team leaders are expected to help their agents by handling customer emails during busy seasons, but team leaders avoid it because they think it's beneath them. The system that collects performance data is often down or shows wrong data. It makes no sense that the company expects agents to reach their targets if the systems are unreliable. Walking into the office is like you're walking into a bad Latin drama show. There is so much gossip going on. Even when you mind your own business and just do your job, you're still victim of random gossip. I could go on and on....

This place has been running with an obsolete technology stack since forever (mid 2000's, since the company started in 1996?), but at least when the former CTO and CEO were there, there was a coherent strategy. Now the place has been taken over by several mafias that promote amongst them, it's a highly toxic environment where tech skills don't matter at all, only who you know, which egos you stroke and how good you are at personal marketing. All the processes devised to reduce political biases are now reinforcing them, while mid and senior management hold "Ask me Anything" sessions just to shrug it off and reassure everyone that everything is fine. It's impossible to learn any new skills which are transferable nor to build anything which is relevant. Spend too much time here and you'll get rusty and lose your employability. The only thing you'll learn or get good at is their own internal game. You might get a good run if you play it well, but forget doing it anywhere else unless you want to become a politician. It's a classic giant who became obsessed with himself and forgot about the outside world: customers, partners or similar companies. Failures pile one after another across new initiatives but there is no accountability; if you are part of the in-group everything is considered learning. If you are out though, don't even think about trying to speak some sense. The better you can do is try to get in. Graduate developers which join right after college are the best fit, as they don't know much about the broader market and quickly adapt to the ongoing craziness. If you had experience developing anything before at any average-to-good company, best to avoid.