Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Feb 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Fitness reimbursement, commuter benefit, HRA/HSA health insurance. Annual HQ conference in Amsterdam after 1 year of service, contingent on manager's approval.

Cons

• High degree of favoritism within a team, excessive office politics between teams, and HR has zero confidentiality • Management lacks transparency & constantly changes direction while hiding behind the pretense "Booking loves A/B testing: fail fast, fail often" • Pay is below market rate and other benefits (e.g. travel credit) are heavily taxed • Management sets ambiguous KPI and cannot commit nor provide the metrics used for performance review (how can employees meet/exceed expectation without knowing the benchmarks) • Bonus is "discretionary" - meaning management will find excuses to prevent full payout even if employees exceed target • Work flexibility (start/end time, ability to work from home, duration of breaks) depends on personal relationship with the manager, not business needs • Employees are often on PIP with little time to demonstrate improvement before they are terminated

1.0
Nov 20, 2016

Beware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice offices, downtown location.

Cons

Even if you're desperate, do not apply to work here. Firstly they will work you to death. As an account manager, you will have 500+ accounts compared to around 150 on Expedia. The pay is much lower than the industry as well. Do not fill out any surveys that are anonymous. There is no anonymity here, they will track it back to you if they ever ask for your feedback which is rare. They ask a lot of their employees but give back very little in return. Do not be honest with them or it will come back to bite you. They don't appreciate honesty here. The company has very poor ethics and does a lot of unethical things. They have a toothless ethics officer so don't waste your time. If you don't have any ethics, feel free to apply here. Very stressful work environment. Too many KPIs and extreme micromanaging by the managers. The West coast office is being infiltrated by brazilians, so brush up on your portuguese. It would help if you were to suck up to the Area manager and the Regional manager. Poor job growth as well.

1.0
Oct 10, 2014

Booking.com more like Booking.bombed!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well if you consider clueless , lying deceitful gossiping management a pro. you will fit right in!

Cons

Firstly if you are a person that values your work, does a good job, is responsible, is goal and career oriented, don't count on being promoted or have room to grow. At Booking.com promotions are only given to: Family members, lots of nepotism and favoritism going on there If you happen to belong to same ethnicity senior management If you are the ultimate brown noser who goes out for drinks after work and get plastered with your seniors If you are invited to Sunday family parties If you enjoy gossiping like an immature teenager and putting people down on a regular basis Then.... no matter how little experience you have, how absolutely incompetent you are and how little you value your work, Congratulations!! You will be promoted The pay much lower then the industry standards. In your interview you will be informed about the possibility of earning a bonus . They don't tell you that the structure and outline for the bonus changes like upper management change their underwear! Making it impossible to achieve and if are lucky enough to get a bonus the money you earn will barely be enough to cover a tank of gas!. Hard work is expected but not rewarded Forget about having any support from HR, they are located in an office far far way (seeing nothing that is going on in the local offices) HR will turn a blind eye toward any unfair mistreatment of employees. Equal Opportunity Employer, Booking .com?? that couldn't be further from the truth. You will not be supported what so ever if your management and their family members don't like you, they will bully you and treat you like you have a contagious disease. They have no shame in gossiping and talking about you right in your face. Making the work environment extremely uncomfortable and impossible to get anything done They throw you out to lions giving you this spiel about nourishing and maintaining partner relationships. Not true your partners will be lucky if they see or talk to their account manger a few times a year. With their lovely new DXI phone system, partners have no direct way of calling their market manager and there is no possibility of leaving a voice mail. Partners call and get some random person that answers the phone and in a few inexperienced words, that employee can ruin all the hard work and time their manager has put in to that account To Booking.com it all about pleasing their stockholders. It's just a numbers game quantity vs quality. Factory work

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Booking.com Response
11y
First, thanks for taking the time to write. There are always things we can learn from feedback in an attempt to improve. Second, there are things here that are really just inaccurate. However, it's always disappointing when we have a poor employee/employer fit which is clear in this case. We work hard to accurately talk about who we are in the interview so that we can better select those that will excel with us.
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