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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,608 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Sep 19, 2016

      Customer Service Advisor

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with and as well the different peoples from different countries. When it comes to holidays and days off they are really nice when you need a day off last minute they are quite flexible

      Cons

      I really hated working at rentalcars.com, managers look down on you and treat you really bad. Most of the staff on agent helper are really unfriendly and bring your confidence from 10 to 0. As well the monitoring is too much of managers I felt like they was no space. I was always scared coming to work readying my email. It's all about making customer happy and getting extra profit but what about your staffs? I'm happy I only worked at rentalcars.com for less than 1 a year as this job brought my confidence down and this job can be very stressfull. They also don't allow you to breath for a minute before taking the next call you have to be on phones for 2 hours or more without putting yourself on do not disturb as soon as you put ur self on do not disturb a manager or someone walks down to you to tell you to remove yourself of dnd.

      avatar
      Booking.com Response
      9y
      Hi, apologies for the delay in responding to this review, I have just come across it so I must have missed it somehow, I am sorry. I am also sorry about the comments that you have made relating to how you feel about your time at Rentalcars.com. Clearly, I find this concerning. Over all I do not recognise the situation that you describe. The feedback from our survey Your Voice does not reflect this either and we are working hard to become a truly amazing place to work. However, you clearly have some concerns, and some specific issues. If you have not done so already, I would encourage to contact me or a member of the people team so that we can discuss these in more detail. I would like to learn more Ryan
      1.0
      Jul 21, 2016

      Jail?

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro was the lunch that was served for a little price in the dinning-room.

      Cons

      Team leaders were telling to their teams they cannot use toilets in the first hour and last hour of work. Is it jail?

      3.0
      Jun 21, 2016

      CSE

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good and very hard working colleagues, overqualified employees. Fancy office in fancy neighbourhood of city. Free fruits. Free coffee-not so good one. Free lunch.

      Cons

      Managers and team leaders who seriously lack experience and knowledge about nature of job done. Perception that CSE are not human beings but number generating computers. A terrible KPI and target structure.

      Viewing 643 - 645 of 7,608 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,159 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.