Booking.com reviews

4.1

80% would recommend to a friend

(7,612 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,612 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Apr 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Having started in Amsterdam, Booking.com first took over the European market and is now rapidly growing in the Americas and in Asia Pacific. Very diverse team that promotes a healthy work culture and has taken great care of it's employees during COVID-19.

Cons

Roles outside of Amsterdam are generic and have very little long-term growth potential. Compensation is far behind market average for competitors.

1.0
Dec 3, 2020

Was great until....

Recommend
CEO approval
Business Outlook

Pros

Was a great experience until they made us all redundant and closed the UK contact centres

Cons

Showed a complete lack of empathy when making us redundant. Many mistakes were and are still being made in the way they handled the redundancy process. Removed a large amount of money from the agreed and signed redundancy package, informing us a day before our payslips and 3 days before payment. They gave us no opportunity to question why or to refuse the decision. Responses from HR in the meantime is to repeatedly send the same canned response not answering specific questions. Emails to management have been ignored. This has caused stress to all of us involved in the UK leaving a bitter taste in our mouths following many years of service. So much for ‘doing the right thing’!

3.0
Oct 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Booking has extensive physical infrastructure that provides many unique challenges. The services run need to be able to handle considerable traffic and maintain a high quality of service. The company is distributed around the globe, offering opportunities in many locations.

Cons

The company has changed drastically over the past few years, many senior members in the technology community as well as management have left. The replacements at the management level have significantly changed company culture, and the allure of working for a company where anyone could make an impact has given way to a strong top down leadership model where directions, and oftentimes solutions, are dictated to the employees instead of providing those employees the means to impact decisions.

Viewing 688 - 690 of 7,612 Reviews

Glassdoor has 9,163 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.