Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Oct 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Multi-cultural environment and friendly atmosphere Also, a very LGBT friendly environment (which you do not see in many offices) Free lunches (although very unhealthy) and coffee and fruit Regular work events

Cons

When I first joined in 2016 the office was smaller, I received a decent training and felt as if I was a part of a team. There was always pressure and strict lateness/sickness policy - but manageable as the team huddles and other outings partially made up for it. Last two years the office has steadily become worse, to the present time where (I hear from former colleagues) the work environment has become unbearable. Many of the team leaders are not qualified, I have heard several of the male team leaders talk inappropriately about people in the office and even one of them describing having sex with an agent. This was 1.5 year ago, some of the misconducts I have heard about while being away are just utterly shocking. Being promoted is all about networking (did not use to be) and same people get ignored time after time. The TL (especially externally hired) have close to no knowledge of what their agents jobs are and they also do not care. It is all about how long you keep your customers on hold or how many you manage to get through in an hour, encouraging copy/paste replies and sloppy efforts when there are complaints. If you are hired for a smaller language you can be forced to work on the English line, even when your language has a caseload for you to work on. Explanation being, demand on english line defeats enquires in your language? This is clearly poor management as then recruitment will constantly encourages you to refer more people to your line due to demand. So happy I never have to step a foot in that office again, what a depressing dump.

1.0
Dec 19, 2017
Recommend
CEO approval
Business Outlook

Pros

- Realocating to Netherlands - Business knowledge

Cons

- Pressure to write code that converts - Distance between programmers and the management that evaluates your performance is really big, which causes severe communication problems - Inconsistency in performance evaluations, where team leaders not always respect what is asked of your role and gives arbitrary decisions - HR encourages to talk with them to review performance evaluations but they won't listen to you and will repeat whatever they heard from team leaders - Developers that are not capable of being team leaders are being promoted as such when they just don't know how to deal with people and treat you like a coding robots - Politics games with clear, unprepared favorites - You need to show off your job or you will never be recognized - Micromanagement - The tech stack is at least 10 years old, I didn't learn nothing new in my area - Perl

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Booking.com Response
7y
Thanks for taking the time to give us your feedback. We appreciate you letting us know about your frustrations with management, performance evaluation and technology, especially as a former member of our development team. This year, we’ve made performance management our main focus. We’re working towards making changes that will see managers better trained and processes adapted to ensure everyone is evaluated fairly. In regards to your concerns about technology, it's true that PERL has played an important role in our technology for a long time, but that is changing. We're taking steps into exciting new territories and the tech we work with is diversifying as we do. We're committed to innovation and leveraging technology to ensure our product and services remain the best in the space. Many thanks The People Team at Booking.com
1.0
Jul 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Free coffee, fruit, and all the water bottles in the world. Occational trips. Some coworkers are cool. Hours are ok.

Cons

So many cons. Any manager above team lead is a complete joke. They will not hire anyone out of their 20s and are slowly getting rid of older employees. They are constantly preaching that only young, energetic people fit the "culture". They treat the GRR, Orlando, and Bellevue credit control departments as a frat house. You are made to feel bad if you don't want to go drink and goof off many nights a week. Heaven forbid you have a life outside of work. These so called managers are telling employees that it doesn't matter if you're good at your job, if you dont fit their idea of the "perfect personality " they will replace you. Clearly they dont comprehend that Booking believes in diversity. New, young employees are hired in making more than those that have been there for years, while experience is given a 2% yearly raise. Experience is also treated as a bad thing and those employees are told they bring down the engagement score. Don't bother wasting your time here. Unless the senior managers in the company can wake up and treat get rid of the bad managers in this department, this is on a fast track to failure.

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