Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 524 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 6, 2014

Disappointing and frustrating.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked with some amazing, creative and smart individuals. Not only in my office but throughout the company world wide. Some travel opportunities.

Cons

Position was not challenging. Middle management were extremely clique-ish. Promotions were given out based on personal relationships rather than merit. If you weren't willing to participate in the gossip chances are your opportunities for advancement were very limited. When I was hired, the recruiter and other interviewers skewed the truth regarding position responsibilities and travel options. Needless to say I was very disappointed and shocked on the first day of training.

2.0

Jul 30, 2013

Not all it's cracked up to be

Account manager

Recommend

CEO approval

Business Outlook

Pros

Easy work, lots of free time to throw balls at each other and goof off and make fun of people. It's like high school all over again.

Cons

Management is pathetic (especially Areas and most Seniors, they can't even use the system themselves in most cases); hard work and intelligence goes unnoticed if they don't like you for whatever reason; promises are a dime a dozen, US management doesn't follow the company culture in any sense of the word; unrealistic goals (who's coming up with this? DO THEY HAVE ANY TYPE OF REVENUE ANALYST BACKGROUND??); did I mention empty promises and crap managers who spend all their time developing themselves and leave the less informed employees to be trained by their colleagues? Oh, and the pay is pathetic.

5.0

Nov 16, 2012

Open and challenging environment

Analyst

Recommend

CEO approval

Business Outlook

Pros

Booking.com is a fast paced and flat organization, there is little bureaucracy even though the company is fairly big now, we have an open floor plan. But mostly there is lots of opportunity for the company and employees to grow within it.

Cons

It can be chaotic at times, everything happens fast so you will have to be vigilant and flexible to go with the changes in the market and the company. That could actually also go in Pro, depends on what you like.

Viewing 157 - 159 of 7,592 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Account Executive - Chicago

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