Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)
avatar

Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Mar 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits Hours (9-5:30pm) Pay is ok (45k salary) Location (Downtown in the Loop) Company is great but the Chicago office is a bad apple. Hopefully with the new CEO in charge, there will be some changes in management

Cons

Managers have no confidence in themselves. They treat you like children, and you get to play a "game" if the internet is down. They like to hold meetings to hear themselves talk. They demean you in front of your colleagues. Morale in this office is low. It's sad when management stresses you out more than the actual work (which is simple and not very challenging unfortunately). Management is hypocritical and routinely leaves the office to go run personal errands (you know, like shopping cleaning supplies for an hour). I have never had to report a manager to HR before but I did here and was retaliated against. They do not do things the right way here which means using common sense and getting the job done. It's a joke. If you respect yourself and have a heart, work elsewhere.

1.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Company benefits, sociable, diverse team members, travel

Cons

horrendous power tripping management, code of conduct, salary, pressure put on staff to achieve and perform, rules and guidelines, culture in the Manchester office

2.0
Sep 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The company has a friendly environment as employers and managers are young. Many activities taking place, salary is quite good when you do unsociable hours such as Saturday and Sunday. lunch Provided for free

Cons

- The office is not stable as the management is changing all the time. - Agents are leaving the job quickly due to the high pressure in the office. - All team leader can intervene in other teams affairs and agents. - To get promoted in position is not based on experience or hard work but on people you know and hung around all the time (need to have the same principles and values as them) or you need to be Italian. - Some Team leaders treat their agents differently. - The holiday can not be taken unless the computer allows you, and never gives what you asked for. or can allow it at the last minute when the travel ticket is extremely expensive. - Big pressure on agents to reach the target which is changing all the time in order to push agents till the edge otherwise you will put under PIP program to increase the number if not you may get fired. - The office is currently currying an investigation in regards to the outbound call, as due to the big pressure, agents started calling suspended numbers in order to decrease their (finalize time) and to close their uncomplete cases such us complains and relocation. but the management considers this as gross misconduct and dismissed many of them. - The investigation was unfairly handled, some agents were not invited to this at all, some got just a warning and many were fired without taking their (3 or 5 years) great performance into consideration, however, if the team leader is you friend and you are one of the B.ready Agent you will have the privilege to get the asylum to be protected .

Viewing 160 - 162 of 7,592 Reviews

Glassdoor has 9,137 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.