Pros
The culture is fun, the office is nice, and the atmosphere is very relaxed, some of the people are great as well…those are the only pros.
Cons
Where do I even begin. I was a customer service executive, and they say they focus more about on-call behavior rather than metric goals, HOWEVER, do not believe this. The job is very metric driven, and the team leads pressure you to meet those goals. Over the last 6 months, the bellevue office has gone through some drastic changes that made employment unbearable. Changing the pay structure and so on. After 6 months, you are eligible for advancement, but you won't get it. Some customer service executives had been there 2 plus years, and no promotion. The room to move up is small, and the job is just demeaning. People yelling at you on the phone for a problem you didn't cause is not a way to spend your day. Do yourself a large favor, and apply somewhere else, like Expedia.