Booking.com reviews

Where we do start!!! 1- Awful conditions,terrible night allowance (lowest possible). All year we have been told by our TM and SM's that night allowance was going up but when we were handed our pay reviews, we only had 1.8% and nothing more on night allowance. When we asked to our TM about this, the response we got was "If you don't like it, you know where the door is!" and then when we went to our SM about that response, we had " you are free to apply elsewhere if you like"!. ALL YEAR we have been told that we were going to get a pay increase. We are being taken for granted! Management is awful! Phone agents know more than managers and i have never heard anything like it. Experience means nothing, knowledge means nothing.If you know a manager and call that manager a "FRIEND", you are guaranteed to become a manager. All year we heard, we are investing in you! Yes sounds about right with 1.8%. And then LT mentions, Booking.com Discount and Gift Voucher that was given... We all know this was done because of Booking.com not because of BookingGo. LT team only care about themselves. You cant reach to them! They will never ever support you even in your hard times. They say "Come and talk to us or email us" and when we do, we get ignored.

Organisation is nonexistent from management. Help is not provided to new starters (sink or swim). There is no help or structure to this team. I verbally told my manager and HR that I was pregnant only to be let go two days later. I was not informed by the company directly that I was let go, a colleague of mine asked me why I was deleted off all the work systems to which I had no knowledge of. I am still waiting for a response three weeks later. They also lied and tried to justify the dismissal by accusing me of being out of the country when I was in the country and at a hospital appointment for a check up on my pregnancy. No value for human rights in this company at all. Avoid at all costs!! Salary is extremely poor compared to the work load provided, you may believe you are signing a 20k contract but you will never earn that amount. The job is painted fantastic but I can assure you that is not the case.