Good Benefits, Fake "Family" Environment
Pros
Free food, free coffee, location is convenient. Chill environment. Pay is decent only if you work the night shift where you can get paid almost up to $16.50; regular pay is $14.25. If you do OT, your checks can average about $1500-2000 a week, but of course that's working 10-12hr shifts 5-6 days a week. It starts out wonderful. The first two weeks of training they make you do for the first part of your position (Customer Service Guest Executive). They are very hands on but only give you about 10% of information for you and then send you out to the floor for a month.
Cons
If you're not used to Customer Service, working in a fast paced environment, or used to teaching yourself, you are thrown to the wolves. While there are plenty of employees around that could help, you are assigned to a specific team and if people don't know you, they make it seem like you're a bother to them. I, unfortunately, was 1 of 6 others who were not assigned to a team once we officially started. We were all placed on different teams as "Foster Kids" as they called us. The team I was put on were only there for about 2hrs of my shift (I worked 5pm-1:30am) and by then, everyone was gone. Who did I have to ask for help all those hours? No one except the other 3 girls who also had no team or we had to call the Senior Line religiously to make sure we were doing things correctly. We all had to help each other get by and figure things out. A month later, they bring you back for two more weeks of training to be a Specialist and you learn more about the things you couldn't work on as an Executive. The third month they finally hired a Team Lead and I was assigned but they did not start to actually coach me on things until halfway through the third month. This place likes to talk about being empowered and lifting people up but it has a very fake Family Corporate feel. Promotions are given to those that are loyal to management. If management doesn't like you they'll set you up for failure to create a situation where they might have an excuse to terminate an otherwise great employee. I was fired by someone in the company who I was "friends" with on social media and they reported my posts about celebrating my success for completion of training with the company and also several praises I received from guests as well. Whatever jealousy or personal vendetta they had against me worked. Of course the company won't admit that for the persons protection but, I had made those posts months prior and I had recently not had good relations with the person who reported me. I have never worked for a company that disciplines people for celebrating success with the company they work for. My advice, use this as a stepping stone to increase your customer service and problem solving skills. Unless you are a "teacher's pet" and fit in with the high school clique feel, by all means, they will welcome you with cake and cookies...literally.