Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 640 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 534 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 533 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 360 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 483 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "Career opportunities are limited once you’re lower career level" ((in 70 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Oct 8, 2018

stay away if you care about your sanity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

free coffee and fruit. pays well for an entry level job.

Cons

team leaders compete against each other. stats are unrealistic. micro managing will drive you insane. open your mouth to share your opinion and you find yourself immediately disliked. two 15 min breaks and if you go over by 1 minute then you're in trouble. one on one meetings are more about the team leaders than you, who, btw, don't know anything about their job and can barely help if you have a question. no room for growth into other positions and the work is extremely repetitive with customers screaming at you on the phone all day while you're taught to keep apologizing. almost everyone is fake and the turnover rate is extremely high. someone quits almost every 3 days.

1.0

Sep 10, 2018

Declining engineering culture

Software engineer

Recommend

CEO approval

Business Outlook

Pros

if you are lucky enough you may end up in a team that uses the latest tech stack

Cons

Too much interference from management and product owners in the engineering department. What started as an initiative to make this company an engineering place ended up in a micromanagement environment , increasing headcount with mediocre engineers and filling management and product owner positions with people that lack or have no engineering background.

Booking.com Response

Wow! Thanks for your feedback, although I am clearly very disappointed with how you feel. My surprise is kind of enhanced by the fact that on Friday I participated in Go Innovate (our week long celebration of Engineering and Product) with a 3 day hack that I thought was one of the most inspiring events we've held and what was most inspiring? The People. I was blown away by the Calibre and passion of our colleagues in engineering, product, analytics et etc. It was a real celebration of collaboration completely at odds with what you describe. Yes some of our tech is dated but we have a plan and are working on it (you must know that). Yes we are still growing and developing as an organisation and growing engineering and product ownership skills. I think your comments about some of your colleagues is frankly insulting. However, I would love to learn more about why you feel the way you do. I'd urge you to reach out to me or Gavin or one of the People Team. I doubt you will of course but that is a shame as you clearly have a strong view and I'd love to understand it (completely in confidence of course) Thanks Ryan

2.0

Aug 1, 2018

Dust in your eyes

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Multicultural environment. Nice office with a free meal, fruits and coffee. If you are lucky enough to be part of a team with the right TL that doesn't think just about numbers and targets, the experience could be also interesting and personally rewarding, otherwise only stressful.

Cons

Traning is something different than the reality. Procedures and updates often do not make sense and customer service is affected. It's more important to stay behind the target than help customers but still, the customer service target needs to be achieved. No opportunity to grow as far as you're not under the shade of one of the bosses with the consequence that wrong people are going to fulfil seniors position without the right skills affecting the work of the agents. Lately there the tendency to compare agents(human being) to a machine. Well, AI is a reality at the moment, so do not hire humans as agents.

Viewing 268 - 270 of 7,594 Reviews

Jobs at Booking.com

Senior Account Manager, Mexico City

Mexico

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