Capital One Collection Associate reviews

3.1

53% would recommend to a friend

(52 total reviews)
avatar

Richard D. Fairbank

92% approve of CEO

44% positive business outlook

Collection Associate employees have rated Capital One with 3.1 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Collection Associate professionals have a good working experience there. Capital One is rated in line with the average (within 1 standard deviation) by Collection Associate professionals compared to other employers within the Finanzas industry (3.7 stars).

Reviews by job title

52 reviews
3.0
Feb 1, 2024

It’s okay

Recommend
CEO approval
Business Outlook

Pros

You learn about credit and how to protect yourself

Cons

The cardholders blame all of their woes on you as an agent personally. It was you who maxed their card out.

2.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Eg health care

Cons

Over worked, high turnover, constant manager and team changes. Will tell you Saturdays are temporary but only if management like you. Seen people here for 2 years who can't get off Saturday shift. Been here 2+ years never heard so many people applying for new jobs as right now. Sold a dream of career progression but your options are limited to FLM, trainer or QA. Very rare anyone escapes front line. Pay is poor be prepared to never have a Saturday off if you work Saturdays.(thank god I don't anymore)

Viewing 19 - 21 of 52 Reviews

Glassdoor has 21,357 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.