Is Capital One a good company to work for as a Collection Associate?

Collection Associate professionals working at Capital One have rated their employer with 3.1 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of Capital One employees being 3.6 out of 5 stars. Search open Collection Associate Jobs at Capital One now and start preparing for your job interview by browsing frequently asked Collection Associate interview questions at Capital One .

Does Capital One pay Collection Associate employees well?

Collection Associate professionals rate their compensation and benefits at Capital One with 3.3 out of 5 stars based on 52 anonymously submitted employee reviews. This is 16.7% worse than the company average rating for salary and benefits. Find out more about Collection Associate salaries at Capital One.

How happy are Collection Associate professionals working at Capital One?

53% of Collection Associate employees at Capital One would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Collection Associate professionals have also rated Capital One with a 2.6 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.2 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Capital One?

Software Engineer (1161) , Senior Software Engineer (550) , Business Analyst (443) , Customer Service Representative (358) , Senior Business Analyst (339) , Branch Ambassador (329) , Product Manager (276) , Associate Software Engineer (264) , Manager (257) , Senior Manager (247) , Director (219) , Project Manager (203) , Senior Associate (196) , Senior Data Analyst (191) , Business Manager (187)

What are the pros of working at Capital One according to real employee reviews?

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2011 reviews)); "Great culture and learning enviornment with some of the best managers I have worked with." ((in 1641 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1415 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1248 reviews)); "The salary was good and decent." ((in 359 reviews))

What are the cons of working at Capital One according to real employee reviews?

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 755 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 574 reviews)); "Each performance management cycle is brutal and causes everyone stress." ((in 538 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 276 reviews)); "Frequent Layoff and Reorganization." ((in 212 reviews))

Capital One Collection Associate reviews

3.1

53% would recommend to a friend

(52 total reviews)

Richard D. Fairbank

92% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Collection Associate employees have rated Capital One with 3.1 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Collection Associate professionals have a good working experience there. Capital One is rated in line with the average (within 1 standard deviation) by Collection Associate professionals compared to other employers within the Finanzas industry (3.7 stars).

Reviews by job title

52 reviews

4.0

Aug 24, 2024

Good place to work

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits and salaries good management

Cons

Stressful and busy and not much advancement

4.0

Aug 23, 2024

Nice once settled

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Most of the time its quite easy to do and customers are usually nice to interact with. Difficulty in the role comes in about 10% of calls which all seem to happen at the same time.

Cons

Very stressful to start due to nature of the roll, constant improvement expected and high consequences for failure despite what management says.

1.0

Apr 9, 2024

Horrible company

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Great colleagues , okay hours if you don't mind working every Saturday

Cons

Training was rushed, the role itself was filled with flaws, the systems were constantly crashing and were incredibly dated, you are treated as a number, as a company they tell you a bunch of lies but they have no respect for you, the head of HR is an absolute joke, she cares more about getting contracts more than the actual performance and the waste of resources it cost the company to constantly train new people, unfortunately for me it has been the worst, most disrespectful experience I have ever had in all my years working, now it makes sense why they are constantly hiring, as a company they absolutely fail to provide a valuable experience to it's employees, beautiful building ,vile company

Viewing 16 - 18 of 52 Reviews

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