Capital One reviews

3.6

59% would recommend to a friend

(18,941 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Mar 19, 2018

Not the company they once were

Recommend
CEO approval
Business Outlook

Pros

Good benefits, 401K, insurance, medical clinic and gym if you are at the West Creek location. While the pay is pretty good - there are a lot of companies that actually pay better.

Cons

I have been here for 14 years and used to love it here but the culture has drastically changed in the last two years making it almost impossible to get anything accomplished because of out of control politics, egos and back stabbing. 1. Although they talk about diversity, it is all lip service - has rally become a "Boys Club" and biased against women, in particular on the tech side of the house. 2. Performance management system is horrible and degrading. The model is politically based and only rewards those working on the latest "shiny object" - fostering back stabbing and diminishing team work. 3. Constant reorgs and restructuring is exhausting and disorienting, making it really difficult to really accomplish anything - I have averaged 3 reorgs a year since I have been here. 4. Constant layoffs 5. Unrealistic expectations with a "warm body" plug and play mentality - I am a Operations PM but due to re-org have been thrown onto a tech team and am now expected to instantly perform as a System / Data Analyst on a Software Engineering team with a system I have never worked with before - Although I am open to learning new skills, there is no training provided or even a direction for path forward from my almost non-existent manager - just a sink or swim kind of thing which just sets one up for failure. 5. Although they talk about how collaborative they are - again it is all lip service. Basically if you challenge or try to bring in a new perspective you are shut down - basically just do what you are told and act like you are thrilled about it. 6. Also they like to say they offer "work life balance" and flexibility to work from home - honestly, although nobody would ever admit it, it is looked down upon - if you do you are punished for it in subtle ways - such as being first on the RIF list or come performance time - even if you do get all your work done and do a great job. 7. People really are not all that nice or friendly - it is a survival of the fittest atmosphere, and with all the constant re-orgs and restructures it is hard to build lasting relationships.

1.0
Feb 27, 2018

Stay very very far away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and on subway line.... Other than that... nothing... Have no other pros to share. Don’t pigeon hole yourself. It’s all smoke and mirrors....

Cons

Nothing at all. Company is run by very poor SLT who have promoted people into Director and Management roles who barely have experience. Sr.female leadership has zero network or is “too good” to be part of any Network of Executive Women. Notice how they never attend or are never speaking at such events? Promotion and year end review is a joke, at least in Canada. Egotistical associates who have never worked at another company... big egos and narrow minds.... Stay very very clear! Go to a real bank where you can learn and have ample of opportunity.

1.0
Feb 16, 2018

Horrible Place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Hires great people from outside ex McKinsey etc. (and then fired them) -good benefits

Cons

-Culture is horrible. Pretend like they care about people but it does not come across in action. Managers who get pathetic scores in associate survey are still around versus manager who get high scores do not get any credit -Performance management is joke. People who get highest award from CEO are fired next month, similarly people who got promoted and have great ratings suddenly get fired. Company does not look into history of performance -Hire great talent and ask them to do weird stuff -Most managers dont have people skills, they joined as analyst and grew into management, never saw outside world so never acquired real people skills

Viewing 436 - 438 of 18,941 Reviews

Glassdoor has 21,326 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.