Capital One reviews

3.6

59% would recommend to a friend

(18,970 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jul 20, 2012
Recommend
CEO approval
Business Outlook

Pros

i have been working for capital One for 6 months, so far my experience seem to be good. Dealing with Customer is same experience any banking retail. - 401K, -Vacation time, -Employees, -Tution remburshment. -they work on with my schedule because I am a college student.

Cons

- Technology could hav been better, - Customers do not understand how hard we work to help them.

2.0
Jul 20, 2012
Recommend
CEO approval
Business Outlook

Pros

-The job was relatively easy once you got passed the learning curve. -Great people to work with. -Tried having team outings to build up unity. -Benefits from day 1.

Cons

-The pay is pretty low for the amount of work put in. -The training is long and extensive, but you don't feel like you know anything until you begin answering the phones. -A lot of micro-managing. -Favoritism is huge in the quota ratings. -They constantly talk about low turnover rates, but there were over a dozen people that quit or were fired in a one month span. -They don't want you logged off the phones longer than 5 minutes unless you're on break. Anything over that you will have to answer to multiple people one after another about what's going on.

3.0
Jul 19, 2012

Relationship Banker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Career development, good benefits and employee engagement

Cons

Poor distribution of information, lack of support from supervisors

Viewing 18388 - 18390 of 18,970 Reviews

Glassdoor has 21,356 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.