Capital One reviews

3.6

58% would recommend to a friend

(18,854 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,854 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Feb 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits and nice perks at West Creek - that's about all I can say...

Cons

(1) Raises, bonuses, and promotions are based on how others view you instead of the quality of the work that you do - if you are a good "politician", then you will excel here. This leads to people being promoted into people management positions that have no idea what it takes to really manage people. Rewarding people who do nothing but socialize with higher ups is not the way to run an organization. (2) Very stressful environment where backstabbing and politics are common - I was placed on a PIP because I asked to change managers and the PIP contained untrue information about my work performance. After my PIP was completed and I did everything I was told to do, I was told that I didn't meet expectations and let go - with a huge severance and the option for re-hire. This is due to the fact that they knew I could sue them for gender discrimination and disability discrimination (I ended up having to go on stress medication due to the bullying I endured at Capital One). Severance letter released me from being able to file legal action. In my entire career, I have had better than satisfactory performance reviews and have been promoted over and over again - I have never been written up for performance in my entire life until now. They have trashed my reputation and my career. (3) This company has a known reputation for being a horrible place to work. When I mentioned my experience to people who don't work at Capital One (such as my doctor), their reply is always that they have heard this happening several times with other people.

2.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay I guess was fine

Cons

They preach DIB, yet when I was facing issues as a nonbinary person such as being misgendered by coworkers, the solutions offered were inadequate. They essentially offered for people who weren't nonbinary to explain my pronouns for me. No thank you. Not to mention I fought for years for gender free bathrooms only to get 1 in a campus of 12+ buildings that are constantly being remodeled. Far from adequate. When I became depressed and was having a difficult time because of it at work, their offerings were again inadequate. They offered time off, aka time to think which is something I didn't need, and online counseling resources even though I already am in regular therapy and psychiatry appointments. In short, their "help" offered was insulting. Finally, I was promised on several occasions that I would not go back into the office only to be told later that I had to go in and was unlikely to get an exception even though the mere thought of going in was causing me panic attacks. Live outside of a 50 mile radius from the office? Fine. Severe mental illness considered disabilities causing you to dread going in to the office? Too bad. It was incredibly hurtful after almost 8 years of working for them to be told to essentially get over my PTSD/anxiety/depression and suck it up or be fired for failing to come in to the office.

1.0
Nov 21, 2018
Recommend
CEO approval
Business Outlook

Pros

-Above market salary because compensation doesn't know what they're doing. Trust me, you'll need it anyways because by the time you're out of there, you'll need a straightjacket and a therapist. No point working an office job here - you can make $25/hour answering phones at the call centre, and at least you wouldn't have to deal with the corporate bullies and fake personalities.

Cons

-Worst people and worst management I have ever worked with. Manager+ level employees who don't know the core, basic job responsibilities for their function. How can you justify paying these people 6 figures to do absolutely nothing but delegate and go for "coffee and chats"? How ironic is it that a financial company can't even manage their own department budgets effectively. -Discriminatory hiring practices. This entire company caters to hiring young, new graduates and will turn a blind eye to your application if you're over 40. And trust me, if you're not white, you will not grow here. Shred your resume/delete your application now before going through their useless 4-5 round interviews. -Promises one kind of an experience to customers but delivers the opposite. Similarly, they promise one type of employee experience and deliver the opposite. They preach about being on all sorts of "great places to work" lists but have the most inappropriate, unethical culture you'll ever encounter. Bad behaviour becomes justified for survival, and it even gets rewarded. This is how their leadership team is filled with incompetent "lifers". All of this causes their staff to be stressed, lazy and uncommitted - simply staying for their overpriced pay check, or even better, going on disability leave. -If you're not with the "it crowd" or a threat to your boss, they WILL find a reason to dismiss you, whether it's justified or not. HR IS NOT YOUR FRIEND. Keep your problems to yourself, and whatever you do, don't share them with employee relations.

Viewing 19 - 21 of 18,854 Reviews

Glassdoor has 21,228 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.