Concentrix reviews

3.9

76% would recommend to a friend

(44,691 total reviews)
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Chris Caldwell

87% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Feb 5, 2024

Sinking ship

Recommend
CEO approval
Business Outlook

Pros

The moderators and some of the team leads are really good caring people. The pay was good but now they hire in at way less.

Cons

Lies, false promises, say they’re a people first company and it’s honestly laughable, liars from the first phone cal I had with a recruiter until the last day when we were all promised unemployment for being laid off. It’s very clear everyone is disposable and just a number.

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Concentrix Response
1y
Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.
1.0
Nov 22, 2023
Recommend
CEO approval
Business Outlook

Pros

No pros for this company

Cons

Applied for a job . Completed all the assessment. Received job offer from HR and i accepted it . Had background check . I quit my last job for this position and at end the i got a call from HR . They told me the project has been delayed it can take 2 months if you want you can start looking for anither job. Right now i am jobless and depressed.

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Concentrix Response
2y
It’s never easy to get a review like this, but thank you. Your voice is important and we want you to know we hear you loud and clear. We’d be grateful if you’d drop us a note at our confidential inbox: staff.online.feedback@concentrix.com. You can share as much or as little as you’re comfortable with. We’ll take it to our leadership team, and make sure it's handled with care.
1.0
Nov 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Difficult to identify any significant pros at this time

Cons

I want to share my candid thoughts about my previous company as an employee. While I appreciate the experience, there are several aspects that I believe need improvement for the betterment of the organization and its employees. Commitment to "People First": While the company professed a "people first" approach, I observed that this was not reflected in actions. The practice of prioritizing employees should be a tangible commitment, not just rhetoric. Senior Management Expertise: Senior management appeared to lack the requisite work-related knowledge to effectively mentor or guide employees for career progression. This disconnect was disheartening. Inadequate Learning Environment: I found that the company struggled to provide a conducive learning environment. This may hinder employees' personal and professional growth, as they might not have opportunities to acquire new skills or knowledge. Limited Growth Opportunities: One of the challenges I encountered during my time there was the lack of growth opportunities. There appeared to be limited or no avenues for professional development or advancement within the company. Impact on Employee Morale: The senior leadership's behavior sometimes had a demoralizing effect on hard-working and dedicated employees. A more positive and supportive leadership approach would go a long way in boosting employee confidence and motivation. Lack of Escalation Channels and Fear of Retaliation: Lack of clear channels for addressing concerns or raising issues. It's vital for an organization to have effective feedback mechanisms in place, else it might create a culture of fear and inhibit open communication, making it challenging for employees to voice their concerns without repercussions. A more transparent and secure system for raising issues and providing feedback is crucial for fostering a healthier work environment. Ethical and Moral Values: It is essential for senior leadership to set the standard in terms of ethical and moral values. An organization's culture is deeply influenced by the example set by its leaders. Glassdoor Ratings: The practice of instructing/pressurizing employees at the site to submit positive ratings on platforms like Glassdoor, with these ratings being included as part of Key Performance Indicators (KPIs), is worth discussing. While the idea of integrating Glassdoor ratings into KPIs as a means to address employee feedback is commendable, the execution of this approach may unintentionally compromise the authenticity of feedback on such platforms, thus diluting their primary purpose, which is to offer unfiltered insights into the company's work environment. Such practices have the potential to erode the credibility of external feedback channels and may also impact employee morale.

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Concentrix Response
2y
Thank you for leaving this feedback regarding your experience working at Concentrix + Webhelp. We are, in fact, committed to providing the very best work environments and growth opportunities possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review, particularly since you mention these important topics specifically. I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work with great career opportunities. Thank you again.
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Glassdoor has 57,429 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.