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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,698 total reviews)
      avatar

      Chris Caldwell

      87% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,698 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      2.0
      Dec 7, 2021

      There are much better Call Centres - Stay Clear

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you meet in training sessions turn into great friends and people to drown your sorrows with because of this place.

      Cons

      Management have no clue. Don;t try and o for promotions unless you know some one above you well enough for them to recommend you. Training is a joke. You sit in a classroom for a month, playing games and doing online courses which are supposed to prepare you for the role but they don't. Then you get scolded like children when the big boys come around and your not faking a smile and doing the work as your told. Once you get on the phones god forbid you have to use the bathroom for more than 3 minutes. They will give you a warning. And if you get 3, your basically out.

      3.0
      Dec 3, 2021

      Started out great but started showing cracks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly people - Sometimes the projects are interesting -Ability to take on more responsibility

      Cons

      Since the acquisition by Concentrix things changed a lot. There seemed to be a push for Tigerspike to do more consulting type work and engage more with Concentrix. Much more offshoring of resources. The projects I worked on were interesting but they were usually bogged down by politics and just doing whatever the client wanted us to do. A massive exodus of talent which left the people who remained picking up the pieces and doing x2 workload. The company struggled to sell any new projects which was demoralising. Most of the UK and Europe teams have been working on the same client for 3+ years. I wonder what would happen when that client ends the contract and goes in house. Training was supported but most of the time I'd have to self study using alternative cheaper methods than a course in order to save money. Salary was mediocre and the promotion process wasn't great either.

      avatar
      Concentrix Response
      4y
      Thank you for taking the time to leave a review - all feedback is highly valued and very much appreciated. I'm so happy to see you've rated Culture and Diversity/Inclusion so highly! We certainly appear to have this right when it comes to hiring the right people who ADD to our culture (not just "fit in") - it's continuously evolving. We have absolutely had a focus on consulting work as part of our business strategy - we want to continue to increase the value we can add to our clients (it's positive that you note that shift). We of course want to work more closely with the broader business (Concentrix) as there is strength in the shared purpose of delivering exceptional outcomes for our clients and a far richer pool of talent to help support that goal - noted that it doesn't come without its challenges with working across multiple timezones. Thanks again and all the best for the next step in your career. Cheers, Charley Rowley.
      1.0
      Oct 17, 2021

      Living nightmare

      Subject matter expert (sme)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely nothing positive I can say about the company.

      Cons

      Unrealistic expectations, constant bullying, worst pay i have ever seen in my adult life. Extremely incompetent and micromanaging management team. Being unemployed gives you more dignity than working for this soulsucking company. It's basically working for a call center sweatshop.

      avatar
      Concentrix Response
      4y
      It's dissapointing to hear how unsatisfied you were during your time at Concentrix. Thank you for the honest and open feedback, and for allowing us the opportunity to review it and grow as a company.
      Viewing 313 - 315 of 44,698 Reviews
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