Concentrix reviews

3.9

76% would recommend to a friend

(44,679 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Apr 29, 2021
Recommend
CEO approval
Business Outlook

Pros

They provide contract resources. Do not join.

Cons

It is fraud company. Don't join

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Concentrix Response
5y
Thank you for taking the time to share your experience. We value your input as a person who is important to us. We are sorry that you are having a bad experience, but would like to address what you have provided. Concentrix Innovation Labs is a technology startup backed by a world leader in Customer Experience (CX) services that aims to power the greatest customer experiences globally. We build software products & platforms that enhances CX for the world’s best brands. Feel free to talk to your manager or People Solutions to discuss how you feel. It is important to us to keep staff happy and part of our organization as they grow their careers.
1.0
Nov 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Honestly, none that anyone could think of except for - Trust the reviews My tenure at Concentrix has been marked by a series of disappointments and frustrations that I feel compelled to share for the benefit of prospective employees. From the outset, the lack of effective communication within the organization has been glaring. Important updates and information seem to vanish into thin air, leaving employees bewildered and hindered in their work. The absence of clear guidance from leadership only adds to the confusion, making it challenging to navigate daily tasks. The company culture at Concentrix is regrettably uninspiring. Morale is notably low, and the atmosphere lacks the camaraderie and teamwork one would hope for in a professional setting. There's a palpable sense of indifference that permeates the workplace, making it difficult to feel motivated or engaged. Technologically speaking, Concentrix falls short of contemporary standards. Outdated systems and tools hinder productivity rather than supporting it. It's perplexing to witness a company of this size and stature neglecting the importance of investing in modern technologies to streamline operations. Equally concerning is the apparent disregard for employee well-being. The work-life balance is heavily skewed towards work, with minimal consideration for the personal lives and mental health of the workforce. It's disheartening to see a company overlook the fundamental need for a supportive and healthy work environment. In summary, my experience at Concentrix has been far from satisfactory. I caution those contemplating employment with this company to weigh the potential drawbacks carefully. There are undoubtedly better opportunities available that prioritize employee satisfaction, professional growth, and a positive work culture.

Cons

Where do I even begin... 1. Micromanaging 2. Leave Violation 3. Unfair treatment 4. Seniority Culture 5. Undeclared deductions 6. No respect.

1.0
Oct 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Pros - Convenience of working from home. - Great customers/end-users. - Able to help customers/end-users with solving their technical issues. - Fast hiring process. - You will provide support for devices that are applicable and pertinent in day-to-day life. ***Note for New Hires/New Program Enrollees*** The Work From Home Tech Support Job with Concentrix Should Really Be Named "Work Study Program". If you are going to enroll in Concentrix's Work-Study Program, I suggest that all new enrollees (new hires) purchase their own technological device that they are going to be providing troubleshooting for. Doing such a thing will boost your learning curve and reduce the stress of trying to learn about the technological devices by only using simulators and tons of articles. Also, keep in mind that, If a manager or trainer tells you to "act like that you own the device" or "act like you have used the device" or "fake it till you make it" ignore such ridiculous suggestions. it makes no sense to be up in a customer's ear with B.S. about "the weather" and other "frivolous small talk" knowing very-well that you can't provide thorough support to the customer because you don't have actual experience with using the devices and don't own the device that the customer needs help with. Instead of embracing the spirit of hypocrisy, embrace the spirit of authenticity. Note: Although Concentrix is located in Fremont, CA the work from home jobs are nationwide. Tags: work at home, concentrix, tech support, tier 1

Cons

Cons - Low Pay Rate (WAY Below the National Market Rate Average For A Tier1 Tech Support Rep) - Intensive Job in Light of the Low Pay - Inadequate Training - High Metric Expectations in Light of Incomplete Training - Intrusive Managers Point of Reiteration: The Work From Home Tech Support Jobs with Concentrix Must Be Renamed to "Work Study Program" Reason? Because Concentrix doesn't provide thorough pre-production training. They rush through a big bundle of lessons. information, processes, and articles, don't provide you with technological devices that you will be providing troubleshooting for. The trainers/managers never provided a live-demonstration of of the technological devices; they abruptly shortened the nesting period, and then expect that your stats are going to meet their client's standards. So in essence, they have "certain" tech support agents who are on the phone advising customers about tech support issues for devices that they don't even OWN or USE. (Very hypocritical) Again, for the above reason, I have officially renamed their tech support position to a "Work-Study Program" Because basically, if you don't have experience with handling the technological devices that you will be providing tech support for, you will find yourself doing plenty of on-the-call learning. Thoughts About “Certain” Managers... What's interesting is the logic of "certain" managers is totally illogical. They provide inadequate training, and then when you take time to do research on topics that will help you to assist the customers, they pop-in on the computer with intrusive pop-up messages, asking you questions about your call handling time. It's like really? So... they don't provide adequate training and then expect your call handling time to be low as if you were adequately trained. Also, I find "certain" managers to be extremely hypocritical. Concentrix claims that they want their tech support employees (should be "work-study members") to be customer-focused, and then when they get an employee who is truly customer-focused, and goes above and beyond to assist customers, they have a problem with it. Inadequate Training Process... When you ask for additional training, their upper-level managers will either ignore your formal written request, and their lower-level managers will provide excuses for not being to provide additional training. Also, when you decide to do extra self-training via your own self-initiative. Certain managers rudely pop-in on your computer, and obstruct and interrupt the process and tell you that you can't do extra training and have to be on the phones. Thereafter, they conduct call reviews and interrogate you about your call handling time.

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