Concentrix reviews

3.9

76% would recommend to a friend

(44,679 total reviews)
avatar

Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
1.0
May 13, 2015
Recommend
CEO approval
Business Outlook

Pros

"Flexibility" in rosters if you know how to do it and you're lucky enough. Location (heart of the CBD)

Cons

No room to work, not enough desks. Stress, no communication. Dirty computer screen, keyboard and mice (if working). No real ongoing training. Trainings are done online, by yourself between calls. FYI you have 7 seconds between 2 calls. No support or help when needed. Team Leaders (TL) or Quality Coaches (QC) are too busy laughing, eating, playing around than responding to your messages. Constant email/ping messages harassment when not into the right stats. Don't waste your time (like i did) asking for mentoring, extra training, face to face feedbacks... 2 months later i'm still waiting. Ask questions regarding policies and procedures, gets a different answer each time. So it's easy for you to do your job every day. The rate per hour is outrageous; i have never seen any Tech Support job under $20/h. Well now i have.

5.0
Feb 23, 2021
Recommend
CEO approval
Business Outlook

Pros

This is a great place if you're looking to begin in the industry, have some knowledge and related experience, but no job specific experience. They had an entry level position available. I was coachable, and they really do have a tremendous system to help you grow as an agent. They also have lots of opportunities for you to grow in leadership. Everything is stats based, but the system is fantastic in letting you know how to grow, getting coached on it, and these details help us provide an extremely professional workforce for our clients which can be many different kinds of companies. I get to become an expert serving the customers of one specific client. One key point I like is that I'm surprised how many women are working with me. It's always welcome to see women anywhere in STEM. They're clearly making an effort to provide an open , welcoming environment, and helping everyone equally build and hone their skills.

Cons

There are some sacrifices made when working for a company who provides out-sourced talent. You're probably making less than your analogues who are hired by the client. That said, I'm okay with that. I gladly give that up for the value of opportunity and training to grow in skills and experience. And it's greatly outweighed by the option to grow to leadership roles when you stand out, or maintain connections should someone decide to part for pastures new.

3.0
Sep 10, 2020

Opportunities for improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Talented people to work with that will make you want to come to work. Some line managers are really supportive and help you grow Working from home policy is great (but somehow is feels valuable now since it became the norm). Focus on gender equality and the pay gap in the workplace.

Cons

Ever-increasing austerity measures despite stable business performance which saves the company maybe a couple of thousands of dollars a year. Do you consider that the impact of these small financial gains may have significant negative consequences on areas such as employee morale and motivation? The focus on P&L is threatening to the values and culture. The finances are very important but aren't they driven by how much your employees are invested in making the business successful? Rate of innovation is intensifying the sense old-fashionedness. Career development opportunities are limited and it depends on luck more than hard work. Could business benefit from using a framework that will create equal opportunities for all employees? Compensation is below the industry standards for most of the roles and the business is in denial. Company's strategy is to let people go instead of adjusting their salaries. Doesn't finding new talent cost more?

Viewing 127 - 129 of 44,679 Reviews

Glassdoor has 57,407 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.