Concentrix reviews

3.9

76% would recommend to a friend

(44,682 total reviews)
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Chris Caldwell

87% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
2.0
Feb 7, 2024

The only job I've ever walked away from

Recommend
CEO approval
Business Outlook

Pros

If you have no idea how to work, it's a great place to learn.

Cons

So much micro management but with a company this large I understand the need, it's just not for me. The company is too large and it's hard to be "seen". Different programs are siloed off so some programs may be better. Way too complicated to try to communicate with your team. Lots of training just not for the things you need like basic job functions and lots of conflicting information from management.

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Concentrix Response
2y
Hi, thank you for taking the time to share your perspective with us. We are passionate about making sure that the feedback our game-changers give is considered and this is why we're here every day reading and responding to your reviews. We are also fanatical about our team members and know that in any situation the Concentrix + Webhelp team is a community here to support each other. We'd like to remind you that all donation activities are 100% optional for every single game-changer. We never want anyone to feel pressured into donating and if people are having this experience, we encourage them to share it with their local People Solutions business partner. Like many workplaces, we are proud to have existing employee assistance programs in place, but we are always looking for ways we can be impactful where we need to. We understand that we're a large company, however great ideas and efforts do not go unnoticed here. We thank you again for sharing!
2.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

1. Affordable Food In canteen 2. R&R (Reward and recognation ) Amazon Gift Voucher 3. Salary On time last working day of each month Early morning between 6am-7am . 4.Cultural events are well organised 5.Complementry food for all festive seasons .

Cons

I was in Dell Lob , so next levels Cons points i have here . 1. High Level Office Politics 2. Lick shoes of your manager and rise even if you know nothing 3.Skills people are lagging and staying back with no appraisal 4. Appraisal Amount per year is around 500-1000rs 5.No Leave for casuality until you drag your nose 6.Have to work in Holidays as well 7.Work pressure is high 8.No work life balance 9. Doesn't matter how technical skills you have your manager will never appreciate you for what you are incentives are getting deducted only people earns incentive who keep licking shoes of managers . 10. You cannot switch to other company as they will say why you put down paper without their permission which is against labor law and they will treat you like only they can keep you happy outer world is full of recision and you dont fit for any role in outer world other than this company 11. Night shift will make your life hell and will create a huge distance from you love ones and with your Family .

1.0
Nov 26, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay was better than I was making previously but was only $15/hour.

Cons

No room for advancement in terms of pay. They didn't have anybody in our program, including trainers making more than $17. They lied saying we were full time employees during the interview process, but when HR came in for a zoom meeting they said we were all seasonal employees and only some would be retained. The computer training in no way, shape, form, or function properly prepared you for the job itself. We were supposed to be tech support but people were asking us actual tax questions that we had zero information on. You will be constantly monitored on a switchboard. You only get 60 seconds to complete your call notes, no matter how long or difficult the call was. If you need extra time it is by request only and they never approve it. You get graded on the number of calls you have to transfer but you are only trained on basic information so the majority of calls are transferred after 30 to 40 minutes of attempting to fix their problems using a search engine (trainers told us to use Google if we couldn't find the info in their archives.) I wouldn't recommend this job to anybody unless you just like a challenge with no actual reward.

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Concentrix Response
2y
Thank you for leaving this candid feedback regarding your experience working at Concentrix + Webhelp. We’re committed, both globally and locally, to providing the very best work environments possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review and I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work. Thank you again.
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