DISH Customer Service Representative II/Retention reviews

Management doesn't want to be there anymore than you do. Understand the nature of the job is angry customers. Everyone wants to cancel. The technology is outdated. You are paid by save rate, productivity, contract renewals and spend. The only customers you'll save are the people who have no other options for TV and call every year for 60 off the bill no contract. Even those customers are getting access to fiber and other high speed internet. If your customer cxls dish service in favor of dish streaming, it is not a save. Pricing tiers are out dated in the age of streaming. Dish knows this. They are here to bleed the paid tv customer dry while building up their 5g network. Dish does not care if the customer leaves, it's all extra money for them at this point. That being said, hitting metrics to make above the minimum wage is almost impossible, and if you start making money, the score card changes and never in your favor My training instructor believed in belittling students to the point of tears rather than offer actual training. Cesar has been with the company for years in spite of his lack of professionalism. Dish is very frat house. Get in with the boys and you'll at least not get dogged while making under minimum wage.

Management sucked and micromanaged way too much