DISH Customer Service Representative II/Retention reviews

Logic does not exist and middle-management is protected from any sort of accountability, training is poor (on purpose is my guess) and wearing down an unhappy customer to have them succumb and not cancel is rewarded-- doing the right or logical thing is often met with punishment of some sort (Tiers, manager reprimand, etc...). Corporate is so removed from what the agents do. Hours and lack of flexibility makes for a poor life/work balance, sometimes asking (secretly requiring) overtime, meanwhile call queues can get so low that VTO is offered, but frowned upon if the agent takes it.

Trying to keep people from switching to streaming...good luck