Customer Service Representative- Cert Tech
Pros
P4P (pay for performance) is a nice incentive, but does not make for a great customer experience. I love Dish TV. But as far as being employed, never again.
Cons
Dish is a terrible company to work for. Long hours, every customer is upset, and you are watched constantly. I understand quality assurance, but some employees get non-negotiable for legit trying to help customers. I got one for applying credits for a customer crying and cussing at me.You have to ask for approval through your coach or team lead and they take forever to reply, which causes your AHT (handle time) to increase significantly and in the long run you get in trouble for it. It's like your the bearer of bad news constantly. Especially when a customer is experiencing bad weather and they are without TV. You just have to tell them "You will have to wait until the storm passes". I know there is nothing we can do, but it just sucks when the customer escalates in a situation like that. ALSO, do NOT plan on being human while working for Dish because it just will not work out. Attendance policy is not understanding at all, which attributes to why attrition is so substantially high.