Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 66 reviews)); "The staff is great and communicate well." ((in 42 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Coworkers were nice and all got along for the most part." ((in 30 reviews)); "Many hours available with flexible schedules" ((in 15 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 96 reviews)); "Low pay and dealing with angry guests." ((in 88 reviews)); "long hours and very over" ((in 33 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 24 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 20 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,198 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Mar 24, 2016

Great place to work

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Great management. Great Location. Great atmosphere.

Cons

Sell out and have to turn away customers

1.0

Mar 24, 2016

Don't waste your time!

Front desk agent/night auditor

Recommend

CEO approval

Business Outlook

Pros

You have a chance to meet a lot of great and wonderful people.

Cons

Pay is very low. Management doesn't care about you at all. Not enough security. Management cares more about money than their guest!

3.0

Mar 23, 2016

Be prepared to always be at work

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

People are amazing and hours are flexible so they try to help as much as possible. Supposedly they try to promote within as much as possible too.

Cons

Not enough pay for the stress and complaints you have to deal with. Although you are empowered to "make it right", agents should be paid more.

Viewing 943 - 945 of 1,198 Reviews

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Jobs at Embassy Suites

Morning Dishwasher 7am-1pm

Van Driver / Housekeeping person

Hotel Front Desk Attendant