Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Great benefit package and discounts." ((in 66 reviews)); "The staff is great and communicate well." ((in 46 reviews)); "Met some great people and enjoyed the work." ((in 43 reviews)); "Great coworkers and discounts on rooms." ((in 34 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 93 reviews)); "Low pay and dealing with angry guests." ((in 87 reviews)); "very busy and long hours" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 25 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 17 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

May 4, 2015

Clerk

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great people skills,fluent in japanese and english. great team member, can overcome adversity

Cons

cares to much about my job,great people skills,fluent in japanese and english. great team member, can overcome adversity

1.0

Apr 29, 2015

True hospitality is only experienced when the commitment to guest experience is a priority from the top down.

Front office manager

Recommend

CEO approval

Business Outlook

Pros

Best perk for all of hospitality is cheap/free hotel stays worldwide. Close second is the inherent reward in making someone's day go better, to be able to assist and touch another's life in a positive way, even with just a "welcome" and a smile.

Cons

Remington Hotel Management as a whole does not emphasize guest experience and line level employees are not given enough autonomy to make decisions in complaint resolution. Remington corporate culture does NOT value guest experience, and bonus metrics for managers in my position were not inclusive of employee satisfaction nor actual guest feed back. Positive changes only took place when an inspection was pending and basic repairs often overlooked (cost saving) until we absolutely HAD to fix things. An example is the brand acceptable large pool towels were not actually in use, and were only put out during site inspections. Routine maintenance was not done like missing hardware on dresser drawers... Unacceptable in my mind.

5.0

Apr 27, 2015

Yay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It was great pay and nice people

Cons

Long hours and lots of mean people

Viewing 1060 - 1062 of 1,197 Reviews

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Jobs at Embassy Suites

Overnight Hotel Shuttle Driver