Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and hotel discounts" ((in 66 reviews)); "The staff is great and communicate well." ((in 43 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Great coworkers and discounts on rooms." ((in 33 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 99 reviews)); "Low pay and dealing with angry guests." ((in 87 reviews)); "long hours and very over" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Oct 4, 2014

One of the best companies to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Professionalism with hospitality towards employees as well as guests. Everyone from the top manager to the dishwasher are treated as equally as valued team members. Some of the best benefits available. Generous employee, family, & friends discounts for all Hilton properties. The pros never stop.

Cons

The challenges of working here are energizing - accommodating hundreds of guests and even thousands in the convention center is demanding, but exhilarating and service minded people actually feel good about accomplishing these works with pride.

4.0

Oct 3, 2014

My experience was challenging and rewarding working with community and developing close relationships.

Director of sales and marketing

Recommend

CEO approval

Business Outlook

Pros

I just finalized the contract with the National Narcotic Dog Detectors Association for 2013. They have chosen Laredo, Texas and the Embassy Suites Hotel as their host. This required much planning and organization with the Laredo Conventions and Visitors Bureau and tours of our great city. The entire experience was a joy!

Cons

Becoming a all non-smoking hotel created some issues with our long term quests who smoked. It was a challenge convincing them to stay. I offered some alternatives to areas where they could smoke.

4.0

Sep 30, 2014

Great company with a few kinks!

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

Great company and owner. Awesome general manager. good starting pay & benefits

Cons

lower level management. Their was a bit of favoritism with the males having upper hand.

Viewing 1105 - 1107 of 1,197 Reviews

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Jobs at Embassy Suites

Overnight Hotel Shuttle Driver