Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Embassy Suites?

54% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (36) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and hotel discounts" ((in 66 reviews)); "The staff is great and communicate well." ((in 43 reviews)); "Met some great people and enjoyed the work." ((in 41 reviews)); "Great coworkers and discounts on rooms." ((in 33 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 99 reviews)); "Low pay and dealing with angry guests." ((in 87 reviews)); "long hours and very over" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

54% would recommend to a friend

(1,197 total reviews)

Christopher Nassetta

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.9

Senior management

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Sep 23, 2014

Working staff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Workers are friendly and are able to work together

Cons

All housekeepers are from temp services, dependability is a constant issue

3.0

Sep 16, 2014

Love the staff the work but the pay for our demanding working isn't so good.

Server

Recommend

CEO approval

Business Outlook

Pros

Love the employees and the discounts for all Hilton hotels is amazing. We get to eat at the end of our shift.

Cons

The pay is minimum and our tips are horrible we work very hard and are unappreciated by guest most of the time. Management nitpicks everything we do even when then know we are understaffed and expects everything to be completed in 5hrs. (It rarely gets finished) they also don't have enough equipment for us to do our jobs (plates bowls utensils etc)

4.0

Sep 9, 2014

Great!

Night auditor

Recommend

CEO approval

Business Outlook

Pros

Getting to know a lot of new people from every background, being able to learn new things to enhance my work to move up in the Hospitality field

Cons

Long hours and not enough communication within the team

Viewing 1108 - 1110 of 1,197 Reviews

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Jobs at Embassy Suites

Overnight Hotel Shuttle Driver