Customer Service Associate - Customer Service Associate Goodwill Employee Review

Tuition reimbursement Fairly flexible schedule

Inequity Low pay Lots of miscommunication

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.