Is Goodwill a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Goodwill have rated their employer with 3.8 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Goodwill .

Does Goodwill pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 27 anonymously submitted employee reviews. This is 3.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Goodwill .

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Customer Service Associate reviews

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3.8

45% would recommend to a friend

(27 total reviews)

Catherine Meloy

50% approve of CEO

47% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.3

Work/Life balance

3.3

Senior management

3.3

Career opportunities

2.6

Compensation and benefits

Customer Service Associate employees have rated Goodwill with 3.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

4.0

Apr 28, 2026

Great managers and good exercise

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I moved a lot and it was great exercise overall. My store had wonderful managers, and I enjoyed showing up.

Cons

It can be very understaffed or very overstaffed very quickly. Since it tends to be on the slower side, I can't complain.

5.0

Jul 24, 2025

Part time

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

worked with a nice team

Cons

needed more hours but that wasnt available

4.0

Dec 20, 2024

Management turn around is absurd srore managers dont stat for 3 months

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Easy work, paid time off

Cons

Very low pay, work every weekend

Viewing 1 - 3 of 27 Reviews

Jobs at Goodwill

Customer Service Associate

Retail Associate Customer Service

Retail Associate Customer Service

Retail Associate Customer Service

Retail Associate - Customer Service

Goodwill reviews FAQs

Goodwill reviews Goodwill Customer Service Associate reviews

Goodwill

Goodwill Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great managers and good exercise

Part time

Management turn around is absurd srore managers dont stat for 3 months

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Goodwill reviews FAQs

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