Goodwill Customer Service Associate reviews

3.8

45% would recommend to a friend

(27 total reviews)

Catherine Meloy

50% approve of CEO

47% positive business outlook

Customer Service Associate employees have rated Goodwill with 3.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

27 reviews
4.0
Jan 25, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a great non-profit. The work is not too difficult. Some stores are small so it's more of a close-knit community where everyone knows each other and gets along very well. The store really does its very best to make items more affordable to the financially challenged. Managers are very understanding of workers' needs and the hours are very flexible even when working full time.

Cons

Employees tend to get too personal and friendly with each other at times, due in part to the large amount of young employees, leading to conflicts of interest at. The store does almost nothing to deter customers from trying to steal items and expects non-trained employees to handle matters of loss and prevention at times. It can make a work day very uncomfortable at times. Pay is just ok.

1.0
Apr 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Only 15 minute breaks part time The only good thing about it. Some managers are reasonable. Pays biweekly Cheap clothes

Cons

No lunch Keeps an eye on you Write ups for minor issues -late -not telling manger if you're just getting something out of the car -call ins

3.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Capitol Hill is a unique wonderful store. Great Benefits, Free Education & Training and employee support through the trainers and educational leaders. Regulars at CH GW are great and the store is Seattle Goodwill's One Of A Kind Store. DM - Paul is wonderful, he may seem hard on ya yet his opinions are spot on and if viewed constructively can offer great feedback on improvement needed.

Cons

Capitol Hill has High Turnover, Poor Management, Back Biting, Gossip that in some cases are traumatic. There is a constant playing of favorites, false fronts and one can be singled out for trying to aid in remedies for the many unresolved Issues. Promotion is many times dangled in faces stating to work harder being a role model to prove value. While many employees especially management waste time, stand around gossiping or stay in the office not running the floor. It is often the ones whom lack the 110% work ethic and are part of the gossip and slow or no work click...Who will get the position thats been dangled in ur face

Viewing 25 - 27 of 27 Reviews

Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.