Pros
Work at home, no dress code, no commute. No annoying co-workers. -Help people, make a difference in people's lives. -No previous experience necessary. -Little to no supervision. -Pays on time. -You get good experience (especially if you are a beginner), and you'll get it quickly.
Cons
-Little to no supervision (i.e. No feedback, unless you screw up... THEN you get feedback, about a week after the fact.) -People in Mexico are sub-contracted through Human Quality, which will not answer your e-mails, and you have to beg to get an itemized payroll statement. Also, HQ is misleading: they tell you things which later on you find out are not quite like they told you (i.e. You will get reimbursed for the equipment... once you buy it, you find out you'll get reimbursed for it after 3 months, if you make it that far. And they won't reimburse you for the shipping and handling. Or they tell you they'll reimburse you for the additional telephone line. They don't tell you that you also need an internet connection, which they will NOT reimburse you for... same for notepads and pens... hey, they add up). -Mexican interpreters get paid the least... 11 cents per active minute. The system will find ways to have you always have at least 1 hour idle time (you don't get paid for idle time). -Some days you get calls one after another. Other days you get very few calls. -The Intranet system ALWAYS has problems. Good luck figuring it out. -Training is very poor, almost non-existent. They throw you to the wolves on your fist day. Good luck if you have any questions (you'll end up figuring out yourself). -They require you to have certain information, but they do not provide it to you. Good luck getting it! -Good luck trying to find out how they pay you! (it's all bunched together). And good luck having anyone from LLS or HQ replying to your e-mails! -Most of the time, you can't hear one or both parties (even with the volume cranked all the way up). -Lots of problems with the telephone line (such as heavy static, unresponsive system, etc.) -The company advertises its interpreters as top of the line, super well trained. Lies. Blatant lies. The training is insufficient, at best. Reading 2 pages on 911 calls is a joke. -Super educated people make the same amount of money as people who can't even spell, nor use proper grammar or punctuation (just go to the forums). -People can be very rude. But you can't. No matter what, you have to be professional. -When you sign your contract, you have to sign your resignation and a letter saying HQ owes you no money. You have to sign these documents with blank dates. I'm not kidding. -LLS incurs in false advertisement, telling its clients one thing, then doing completely different things. i.e.: Super trained, professional interpreters (advertisement) vs. hiring anyone who can speak 2 languages and throwing them to the wolves with pretty much no training (what actually happens). Very dishonest, indeed. I was surprised to learn how we are being marketed.
