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      LanguageLine Solutions

      Engaged Employer

      LanguageLine Solutions reviews

      Cool experience - Interpreter/Translator LanguageLine Solutions Employee Review

      4.0
      Jan 30, 2023
      Interpreter/translator
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is Fun and satisfying getting to help clients communicate with each other. It’s also pretty cool to work from home. Overall this is a great learning experience and introduction to customer service and other industries such as medical, banking, and social work. I’d say it’s also definitely a good thing to have under your resume.

      Cons

      In my experience so far about 60% of calls involve dealing with rude customers. This job definitely requires a lot of patience and focus. Sometimes clients will drop paragraphs of information with complicated terminology without stopping and still get upset if you ask for just one repetition. There’s also a couple of technical problems happening with the app that makes understanding what the customers are saying a little challenging, this ranges from static, to just calls cutting off in the middle of sentences, but this doesn’t happen too often.

      avatar
      LanguageLine Solutions Response
      3y
      Thank you for taking the time to write a review. We appreciate hearing about your personal experience and are happy to learn that for the most part you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. If you have any further feedback to share please email us at interpretercommunications@languageline.com.

      Explore other reviews about LanguageLine Solutions

      5.0
      Oct 27, 2025
      Telephonic interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

      Cons

      The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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      LanguageLine Solutions Response
      8mo
      Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
      1.0
      Jun 24, 2026
      Spanish bilingual interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stay home. That's all. Nothing else.

      Cons

      Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

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      LanguageLine Solutions Response
      2d
      Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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