Pros
Entry Level experience can build you if you don’t quit from the overwhelming work load. Standard Benefits, 10 days PTO, 4 Float, only 6 holidays, 5 sick days but you will get a write up if you use them. Health is average, Dental is above average, 4% 401k match. Training was good, now it is mostly self-taught modals.
Cons
Overwhelming work load, if you show you can perform they will take advantage of you. Pay is AWFUL, starting pay is minimum wage in some states. You are underpaid for equivalent jobs in the industry and they give you the work load of the job title above your pay grade because they refuse to promote and pay more. They are dissolving departments and there are wide spread layoffs and pay cuts throughout the company, bonuses were reduced in some departments and ended all together in others. The company is now focusing on outsourcing all the jobs into a super service center in Arizona to reduce wage costs. Competitors are warning prospective clients that Paychex is promising them a dedicated service model but they can not deliver because of sever understaffing and high turn over from treating their employees so poorly. The executives are focusing on the sales side of the business and strangling to death its operations side. Most employees have jumped ship. Employees cry in public meetings often from the stress and work but management is looking to cut more jobs to squeeze more productivity out of their workers. On average a payroll specialist you will answer 50 in bound calls, make 100-150 out bound calls, manage 150 emails and 20 faxes a day. The position is sold as a payroll accounting position but you are really working in a high volume call center with the responsibility of a payroll accountant to hundreds of clients. Each item is a different client and an arduous task that you will not have time to complete. In my 5 years there every year more than half of the office quit. Due to impoverished wages the talent that is recruited is lower and lower in quality, this will have a negative impact on the company and makes the task of others with experience even more difficult.