Paychex desperately lacks transparency in nearly every way imaginable. Corporate initiatives get rolled out without explanation, KPIs are assigned with very subjective measurement and no clear connection to corporate or department goals, individual service silos will completely change their service models without informing the other steak holder silos in the company, senior managers of business units deliver tone deaf messages of corporate strategies that do nothing to serve the needs of clients. Paychex has become fixated on pleasing Wall Street investors which has translated into sacrificing long term successes for very short term gains; this in turn translates into low salaries and increasing workloads for field operations employees, while sales teams get handsomely rewarded for deals that promise short term revenue with long term problems.
